Scott Gausmann
Pocomoke city,MD
Summary
Dynamic Store Manager with a proven track record at Lowe's, excelling in inventory management and team leadership. Enhanced customer satisfaction through effective employee training and innovative visual merchandising, driving sales growth. Known for fostering strong relationships and resolving conflicts, ensuring a positive shopping experience while maintaining operational excellence.
Overview
2026
2026
years of professional experience
Work History
Store Manager
Food Lion
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Regional Project Manager
Food Lion
- Led regional expansion initiatives, overseeing successful integration of new business units into existing operations.
- Provided mentorship and guidance to junior staff members in their career development while fostering a positive work environment.
- Coordinated training programs for team members, enhancing their skill sets and contributing to overall project success.
- Managed cross-functional teams to ensure timely project completion and optimal resource utilization.
- Established strategic partnerships with external organizations that resulted in mutually beneficial outcomes for both parties involved in the projects'' implementation.
- Collaborated with sales teams to identify potential opportunities for new projects or expansions in existing markets.
- Implemented performance tracking systems to monitor progress and drive accountability among team members.
- Spearheaded process improvements to optimize workflow and reduce overall project costs.
- Developed comprehensive project plans that clearly outlined objectives, timelines, and milestones for all team members.
- Promoted a culture of continuous improvement within the project team by actively seeking feedback from all stakeholders involved.
- Balanced competing priorities effectively, successfully managing multiple projects simultaneously within tight deadlines and budget constraints.
- Leveraged data-driven insights from analytics tools to inform decision-making processes during projects'' execution.
Store Manager
Lowe's
01.2006 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Operations Manager
Lowe's
06.2003 - 01.2006
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Education
No Degree - Business Administration And Management
Christopher Newport University
Newport News, VASkills
- Inventory management
- Visual merchandising
- Employee training
- Customer service
- Budget management
- Team collaboration
- Process improvement
- Performance evaluation
- Relationship building
- Conflict resolution
- Sales strategies
- Analytical reporting
- Time management
- Strategic planning
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Inventory control
- Recruitment and hiring
- POS systems
- Goals and performance
Accomplishments
Manager of the Year nominee 2018 with Lowe's
Double Digit COMP sales 5x at Lowe's
Achieved sales plan 16 of 19 years at Lowe's
Grew PRO sales from $2M annually to $13M annually with Lowe's
Grew store sales from $20M annually to $40M annually with Lowe's
Angel Award winner 2021with Lowe's
Executive star from CEO winner 2021 with Lowe's
Regional Leadership Award 2020 with Lowe's
Timeline
Store Manager
Lowe's
01.2006 - Current
Operations Manager
Lowe's
06.2003 - 01.2006
Store Manager
Food Lion
Regional Project Manager
Food Lion
No Degree - Business Administration And Management
Christopher Newport University
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