Scott Geisler
Fort Myers,FL
Summary
Accomplished Collision Center Manager with a proven track record at Genes Auto Body And Frame, enhancing operational efficiency and customer satisfaction. Expert in insurance procedures and automotive repair knowledge, I significantly improved claims processing and repair quality. Skilled in fostering strong relationships and managing operations, my leadership boosted profitability and safety standards. Service-driven Body Shop Manager bringing 30 years of effective leadership, fostering team productivity, organizational profitability and operational efficiency. Works productively with vendors and insurance agencies to drive cost-saving initiatives. Effective at engaging and communicating at all levels of clientele and business to support sustainability and long-term customer retention.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Automotive Technician
Sam Galloway For
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Collision Center Manager
Genes Auto Body And Frame
02.2020 - 07.2024
- Developed strong relationships with insurance partners for seamless claims processing and efficient repairs.
- Oversaw financial management of the collision center, including budgeting, forecasting, and expense tracking.
- Maintained safety of all personnel through hands-on management.
- Kept up-to-date on industry trends, tools, equipment, and best practices by attending conferences and workshops regularly.
- Mentored junior staff members by sharing expertise in collision repair techniques.
- Spearheaded marketing initiatives to attract new customers and maintain existing clientele.
- Implemented quality assurance measures to ensure all repairs met or exceeded industry standards.
- Resolved customer complaints professionally and effectively, maintaining a high level of customer satisfaction throughout the repair process.
- Worked with customers and insurance companies to obtain payments.
- Managed inventory control for parts and supplies, minimizing waste and reducing costs.
- Checked quality of all work to maintain customer satisfaction.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Managed automotive system and associated software to maintain accuracy and completeness of service invoicing.
- Removed dents, filled in cracks, and painted car exteriors to restore appearance and condition.
Automotive Body Technician
Service King Collision Center
01.2020 - 02.2021
- Demonstrated versatility in skillset by performing various tasks such as painting, welding, fabricating custom parts, or electrical troubleshooting when necessary.
- Minimized downtime by promptly ordering necessary parts and supplies, ensuring timely completion of repairs.
- Maintained up-to-date knowledge of industry trends, tools, and techniques by attending training courses and workshops regularly.
- Established trust with customers and coworkers by maintaining a high level of professionalism, ethics, and integrity in all interactions.
- Completed high-quality repairs by carefully following manufacturer guidelines and industry best practices.
- Reduced repair timeframes by utilizing advanced tools and techniques for faster, more accurate repairs.
Autobody Technician
Tamiami Ford
07.2018 - 01.2020
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Inspected vehicles to identify and document repair needs.
- Maintained a safe working environment by adhering to safety protocols and ensuring proper use of equipment.
- Reassembled and replaced parts to complete body repairs.
Education
High School Diploma -
Springboro High School
Springboro, OH05.1984
Skills
- Workplace Safety
- Insurance procedures
- Automotive Repair Knowledge
- Detail Oriented
- Customer Relations
- Managing operations
- Deadline Management
- Expert Estimator
- Directing repairs
Affiliations
- NABOR Naples area board of Realtors
Certification
- Certified , Painter [Company Name] - 30 years
- Licensed Real estate agent - 10 years
Real Estate sales
I have been a licensed Real estate agent since 2016, aiming to help military vets get their homes
Additional Information
Unite States Navy Special Operation Command 1984- 2000
Timeline
Collision Center Manager
Genes Auto Body And Frame
02.2020 - 07.2024
Automotive Body Technician
Service King Collision Center
01.2020 - 02.2021
Autobody Technician
Tamiami Ford
07.2018 - 01.2020
Automotive Technician
Sam Galloway For
High School Diploma -
Springboro High School
- Certified , Painter [Company Name] - 30 years
- Licensed Real estate agent - 10 years
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