Scott Gerry

• Managed customer inquiries and provided exceptional service to ensure guest satisfaction.
• Collaborated with team members to streamline operational processes and improve efficiency.
• Assisted in training new staff on company policies and service standards.

Organized and replenished inventory in warehouse. and fulfilled orders for floor attendants. Performed high dusting, carpet cleaning, and floor buffing to maintain cleanliness and safety standards. Executed cleaning protocols for code blue situations to uphold a sanitary environment during emergencies.

• Assisted in developing and implementing customer service training programs.
• Coordinated promotional events to enhance guest engagement and satisfaction.
• Managed scheduling and staffing for various casino departments effectively.

Cleaned carpets and air vents using specialized equipment in residential and commercial spaces.

• Operated advanced cleaning equipment for effective carpet restoration.
• Assessed carpet conditions to determine appropriate cleaning methods.
• Applied eco-friendly cleaning solutions for safe and efficient results.

• Improved air quality in residential and commercial properties through thorough cleaning of air ducts and HVAC systems.
• Provided exceptional customer service by promptly addressing concerns, strengthening client trust and loyalty.

Fueled planes and transferred gas to tankers, inspected hoses, quantified gas pumped into planes.

• Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
• Guided aircraft into and out of parking positions using hand signals.
• Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
• Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
• Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
• Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.