Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Websites
Timeline
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Scott Ghavami

Owasso,OK

Summary

Results-driven Sales Manager skilled in crafting and implementing effective sales strategies. Strong background in recognizing lucrative business opportunities and establishing enduring partnerships. History of leading teams to exceed performance goals and drive revenue growth.

Overview

8
8
years of professional experience

Work History

Sales Manager

Belk
Owasso, OK
07.2023 - Current
  • Led and developed high-performing sales team, consistently surpassing store sales goals and customer experience standards.
  • Trained, coached, and managed performance of sales associates to align with company objectives.
  • Analyzed business metrics and recommended strategic initiatives to enhance sales growth and customer satisfaction.
  • Maintained an A+ store scorecard monthly through operational excellence and team performance management.
  • Rotated weekly as the GroupMe leader for the Texas region, promoting communication and best practices among 19 stores.
  • Collaborated with Synchrony Bank AVPs and Belk RVPs to optimize credit performance and loyalty programs.
  • Contributed to store recognition as Best of Belk – Store of the Year (2024).
  • Ranked in top 2% regionally and top 15% division-wide for credit performance.

General Merchandiser

Target
Owasso, Oklahoma
05.2021 - 07.2023
  • Leveraged cross-functional expertise in Grocery, Apparel, Electronics, and Customer Service to enhance store performance.
  • Executed audits, pricing adjustments, and inventory management as a certified operator for Starbucks and Pizza Hut.
  • Contributed to team recognition by winning Guest Connections Trophy for three consecutive months among 12 district stores.
  • Achieved highest snack bar sales at Target Café within the district.

Fulfillment Expert

Lowes Home Improvment
Owasso, OK
05.2019 - 05.2021
  • Accurately fulfilled online orders to enhance customer experience.
  • Managed stock replenishment and resolved customer inquiries regarding order fulfillment.
  • Trained in operations of customer service desk, including returns and checkout procedures.
  • Acquired skills in operating power equipment and paint mixing systems for diverse needs.

Customer Service Advocate

Academy Sports Outdoors
Owasso, OK
10.2017 - 05.2019
  • Delivered exceptional front-end customer service, emphasizing returns processing and online order management.
  • Achieved top 3 ranking among associates for weekly credit card applications.
  • Facilitated specialty services, including hunting and fishing licenses.
  • Oversaw opening and closing procedures for customer service area.

Education

BBA - Business Administration

Northeastern State University
Tahlequah, OK
05-2025

Bachelor of Science - Marketing

Tulsa Community College
Tulsa, OK
05-2023

Skills

  • Leadership and staff development
  • Strategic sales planning
  • Customer service excellence
  • Operations management
  • Problem solving and critical thinking
  • Performance metrics analysis
  • Budget management and scheduling
  • Verbal and written communication

Accomplishments

  • Best of Belk – Store of the Year Winner (2024)
  • Starbucks Guest Connections District Trophy – Winner 3 months consecutively (Target)
  • Top 2% in credit performance regionally and Top 15% division-wide (Belk)
  • Consistent A+ Store Scorecard achievement each month (Belk)
  • Bronze and Silver Credit Certificate holder (Belk)

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Sales Manager

Belk
07.2023 - Current

General Merchandiser

Target
05.2021 - 07.2023

Fulfillment Expert

Lowes Home Improvment
05.2019 - 05.2021

Customer Service Advocate

Academy Sports Outdoors
10.2017 - 05.2019

BBA - Business Administration

Northeastern State University

Bachelor of Science - Marketing

Tulsa Community College

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