Scott Gibson
New Castle,PA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
37
37
years of professional experience
Work History
Owner
GRE Services
01.1987 - Current
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Interviewed and hired ideal candidates to assist with logistics and tasks of business.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Branch Manager
F5 Facility Services
10.2023 - 02.2024
- Enhanced staff competency with regular training sessions, boosting productivity levels across branch operations.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Maintained friendly and professional customer interactions.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Plumbing Department Manager
F5 Facility Services
11.2021 - 10.2023
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Enhanced overall company reputation by providing exceptional customer service and consistently completing projects on time and within budget constraints.
- Developed strong vendor relationships to ensure a consistent supply of quality materials at competitive prices.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Fostered a positive work environment by promoting open communication among employees and encouraging feedback on department processes or policies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Organized and detail-oriented with a strong work ethic.
Electrician
F5 Facility Services
01.2021 - 11.2021
- Developed strong working relationships with clients through consistent professionalism, reliability, and transparency during projects.
- Instructed customers on proper use and safety of electrical systems and equipment.
- Studied building schematics to determine location of wiring and equipment.
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Interpreted drawings, wiring diagrams, flow charts and written descriptions of project requirements.
- Followed state and local building regulations based on National Electrical Code.
- Coordinated with other tradespeople seamlessly during large-scale installations or renovations to ensure smooth project progressions.
- Troubleshot and repaired malfunctioning systems and components.
- Inspected electrical systems, equipment and components to identify hazards, defects, and repair requirements.
- Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
- Read and interpreted electrical, mechanical, and architectural drawings and electrical code specifications for wiring layouts.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Electrician
Norfolk Southern
02.1998 - 10.2019
- Replaced and repaired electrical control and distribution equipment.
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
- Troubleshot and repaired malfunctioning systems and components.
- Spliced, joined and connected wire to fixtures and other electrical components.
- Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
- Interpreted drawings, wiring diagrams, flow charts and written descriptions of project requirements.
- Performed routine and complex maintenance and repairs on various electrical equipment.
- Inspected electrical systems, equipment and components to identify hazards, defects, and repair requirements.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
Riverside High School
Ellwood City, PAMechanical Engineering
Penn State University
Monaca, PAPA State Trooper - Law Enforcement
PA State Police Academy
HersheySkills
Project estimating
Project Management
Coaching and Mentoring
Work Planning and Prioritization
Decision-Making
Electrical Repairs
Schematic reading
Diagnostics
Electrical testing
Carpentry
Blueprint Reading
Classic car restoration
I enjoy restoring and collecting classic cars.
Timeline
Branch Manager
F5 Facility Services
10.2023 - 02.2024
Plumbing Department Manager
F5 Facility Services
11.2021 - 10.2023
Electrician
F5 Facility Services
01.2021 - 11.2021
Electrician
Norfolk Southern
02.1998 - 10.2019
Owner
GRE Services
01.1987 - Current
High School Diploma -
Riverside High School
Mechanical Engineering
Penn State University
PA State Trooper - Law Enforcement
PA State Police Academy
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