Summary
Overview
Work History
Education
Skills
Certification
US Navy, Veteran 1993 to 1998
Timeline
Generic

Scott Gilmer

Belleview,FL

Summary

Business Analyst offering experience delivering cost-effective, high-performance technology solutions to meet shifting organizational demands. Astute technology-business professional translates operational needs into technical solutions. Equipped with analytics and reporting expertise to provide insights in many areas using data-driven philosophy. All of my experience has been used analytics to increase profits, sales and performance. Previous to recent work, I was an Business Analyst with ALLTEL (Verizon), Communications for 5 years, using various tools to analyze retail and Internet advertising,

Overview

10
10
years of professional experience
1
1
Certification

Work History

Office Administrator

Gratitude and Compassion
Ocala, FL
06.2023 - 01.2024
  • Coordinated and managed daily administrative operations of the office.
  • Maintained customer confidence and protected operations by keeping information confidential.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Office Administrator

Stonemor Partners
Ocala, FL
09.2018 - 06.2023
  • Organized and maintained filing systems, including electronic databases and records.
  • Composed correspondence such as letters, emails, memos, reports and other documents.
  • Processed invoices on a timely basis according to established procedures.
  • Prepared special reports by collecting, analyzing and summarizing information from various sources.
  • Reviewed employee time sheets for accuracy prior to submission for payroll processing.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Processed financial documents, contracts, expense reports and invoices.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
  • Explained company personnel policies, benefits and procedures to employees or job applicants.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Analyzed business performance data and forecasted business results for upper management.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Sales Associate

Mattress Firm
Ocala, FL
01.2017 - 06.2018
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Attended weekly team meetings to review performance goals and objectives.
  • Maintained cleanliness of store environment including floors, windows, displays.

Store Manager

Jos. A. Bank
Gainesville/Ocala, FL
03.2014 - 07.2016
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Analyzed financial data to identify areas of improvement.
  • Maintained accurate records of employee performance reviews.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Delegated work to staff, setting priorities and goals.

Education

BBA - Marketing/Management

Kennesaw State University
Kennesaw, GA
06-1992

Skills

  • Report Preparation
  • Customer Engagement
  • Spreadsheet development
  • Workforce Management
  • Database entry
  • File Maintenance
  • Operations Management
  • Document Scanning
  • Word Processing
  • Project Management
  • DBMS
  • Salesforce Management
  • Strategic Planning
  • Office Management
  • Expert in Microsoft Office(Word, Powerpoint, Excel)
  • Business Correspondence
  • Inventory Management
  • Document Management
  • Customer Relationship Management (CRM)
  • Meeting planning
  • Performance Improvement
  • Verbal Communication
  • Time Management
  • File Organization

Certification

  • Notary Public (Florida) Since 2020-expires February 2027

US Navy, Veteran 1993 to 1998

  • Office Administration including record keeping, payroll, order creation, and other duties as assigned.

Timeline

Office Administrator

Gratitude and Compassion
06.2023 - 01.2024

Office Administrator

Stonemor Partners
09.2018 - 06.2023

Sales Associate

Mattress Firm
01.2017 - 06.2018

Store Manager

Jos. A. Bank
03.2014 - 07.2016

BBA - Marketing/Management

Kennesaw State University

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Scott Gilmer