Summary
Overview
Work History
Education
Skills
Timeline
I-Car Platinum Pro Level 3
Generic

Scott Gilmore

College Station

Summary

Dynamic professional with extensive experience at Farmers Insurance, excelling in problem-solving and team leadership. Proven track record in enhancing operational efficiency and improving claim outcomes through data analytics and tailored recommendations. Recognized for fostering strong client relationships and implementing best practices that drive performance improvements.

Overview

26
26
years of professional experience

Work History

Direct Repair Consultant

Farmers Insurance Company
05.2007 - Current
  • Led repair shops to develop and implement Farmers strategic initiatives that enhanced operational efficiency.
  • Analyzed customer needs and provided tailored recommendations, driving improved claim outcomes.
  • Provide training and feedback on SOP's to new Service Advisors on performance
  • Helped meet changing demands by recommending improvements to procedures that benefit customer, shop facility and the insurance provider.
  • Provide reporting and analysis of shop performance and provide feedback and plans for improvement.
  • Provide technical assistance to shops on repair procedures to ensure proper manufacturer procedures are followed.
  • Policy interpretation and application of the insurance contract.

Direct Repair Coordinator

Farmers Insurance
11.2005 - 05.2007
  • Coordinated customers auto damage repairs with our Direct Repair shops to ensure Service, Quality and Timeliness.
  • Field customer concerns and worked with repair shop to address and resolve.
  • Reviewed repair estimates for accuracy and ensure repairer follows proper Standard Operating Procedures (SOP).

Auto Physical Damage Appraiser

Farmers Insurance
09.1999 - 11.2005
  • Assisted in assessing vehicle damage using industry-standard appraisal tools and software.
  • Collaborated with insurance adjusters to gather necessary documentation for claims processing.
  • Conducted thorough inspections of vehicles to identify and document damages accurately.
  • Learned to apply relevant state regulations and standards in all appraisal processes.
  • Assisted coworkers in learning new software programs designed for appraisers, contributing to the overall efficiency of the team.
  • Continuously improved skills as an Auto Physical Damage Appraiser through attending industry conferences, workshops, training sessions, and obtaining relevant certifications when necessary.
  • Contributed to team success by sharing knowledge, providing feedback, and collaborating with colleagues on complex cases.

Education

Bachelor of Science - Kinesiology

Texas A&M University
College Station, TX
12-1995

Skills

  • Problem-solving

  • Attention to detail

  • Team leadership & development

  • Client relationships

  • Time management

  • Client rapport

  • Team collaboration

  • Subject matter expert

  • Performance tracking

  • Data analytics

  • Processes and procedures

  • Best practices implementation

Timeline

Direct Repair Consultant

Farmers Insurance Company
05.2007 - Current

Direct Repair Coordinator

Farmers Insurance
11.2005 - 05.2007

Auto Physical Damage Appraiser

Farmers Insurance
09.1999 - 11.2005

Bachelor of Science - Kinesiology

Texas A&M University

I-Car Platinum Pro Level 3

I-Car Platinum is a national recognized achievement for collision repair professionals who have completed advanced training and up-to-date knowledge in their field.  This certification signifies a deep commitment to performance safe and quality repairs, ensuring that technicians are equipped to handle the latest vehicle technologies and repair procedures. 

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Scott Gilmore