Scott Goodin
Cape Girardeau,MO
Summary
Dynamic and results-driven professional with extensive experience at Coad Chevrolet, excelling in customer service and team leadership. Proven ability to enhance operational efficiency and achieve monthly sales goals. Skilled in negotiation and quick problem-solving, consistently delivering high customer satisfaction and maintaining exceptional service standards.
Overview
26
26
years of professional experience
Work History
Customer Service Advisor
Valvoline Express Care
11.2025 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in maintaining store cleanliness and organization to enhance customer experience.
- Utilized point-of-sale system for processing transactions and managing inventory effectively.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Gained knowledge of automotive products and services to offer informed recommendations.
Bodyshop Manager and Estimator
Coad Chevrolet
04.2021 - 10.2023
- Oversaw daily operations ensuring efficient workflow and adherence to safety protocols.
- Managed team performance, providing training and mentorship to junior staff members.
- Implemented process improvements that enhanced repair turnaround times and customer satisfaction.
- Coordinated inventory management, optimizing supply chain processes for cost efficiency.
- Conducted quality control inspections to ensure compliance with industry standards and regulations.
- Worked daily with all major insurance companies to ensure repairs were completed to meet oem standards in appropriate time allowed for repairs to be completed.
- Inspect collision damage and write accurate estimates to eliminate supplements as much as possible.
- Received monthly profit bonuses consistency while maintaining very high customer service scores with very few complaints or comebacks.
- Stayed up to date with GM required training course and was able to go beyond required training certifications. Stay up to date up to date with the latest product information and educational courses to ensure products were being used correctly to help eliminate having to redo repairs.
- Increased monthly sales, increased monthly jobs being completed and keeping profit margins above the company's past total years in business.
Body and Paint Techintiuin
Carnell's Wrecker Service and Body Shop
04.2003 - 03.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Completed repairs to factory specs in a timely fashion to satisfy customers and insurance companies.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Store Manager
Heartland Automotive Services
01.2000 - 03.2003
- Oversaw daily operations, ensuring optimal staffing and resource allocation.
- Developed and implemented sales strategies to enhance customer satisfaction and retention.
- Trained and mentored staff, fostering a high-performance culture within the team.
- Analyzed inventory levels and implemented efficient stock management practices.
- Consistently hit monthly sales goals while increasing monthly car counts.
- Trained staff and help provide company with assistant mangers for other stores.
Education
Associate Degree - Business Management
University of Phoenix
Tempe, AZ01-2015
Skills
- Attention to detail
- Very personable and able to provide industry leading customer service
- Great negotiation skills
- Quick problem solver
- Multi task
- Handle high pressure situations
- Achieve monthly company goals
- Experience with Mitchell and CCC One
Accomplishments
When managing for Heartland Automotive I was able to keep my store in the top percent in sales and constantly produced assistant managers for the other store within the St Louis region.
When managing Coad Chevrolet's Body Shop I surpassed the previous years total sales in August of the calender year while being able to have the highest profit margin in the companies 40 year history.
Timeline
Customer Service Advisor
Valvoline Express Care
11.2025 - Current
Bodyshop Manager and Estimator
Coad Chevrolet
04.2021 - 10.2023
Body and Paint Techintiuin
Carnell's Wrecker Service and Body Shop
04.2003 - 03.2021
Store Manager
Heartland Automotive Services
01.2000 - 03.2003
Associate Degree - Business Management
University of Phoenix