Summary
Overview
Work History
Education
Skills
Timeline
Awards
Projects
Volunteer Experience
Generic
Scott Gower

Scott Gower

Phoenix,AZ

Summary

Service-oriented General Manager with over 27 years of experience focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills. Organized and systematic with natural relationship-building and leadership talents.

Overview

27
27
years of professional experience
30
30

Years of sales experience

Work History

General Manager Global Outsource Accounts

CH Robinson
Remote
01.2021 - 12.2022
  • Responsible for Profit and Loss oversight.
  • Managed customer contract process.
  • Oversaw segment capacity and 4PL integration strategy.
  • Developed and implemented customer account and operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Identified areas of improvement in current business practices and developed new systems as needed to enhance overall productivity levels.
  • Implemented successful business strategies to increase revenue and assist customer's in targeting new markets.
  • Formed and sustained strategic relationships with clients.
  • Delegated work to staff, setting priorities and goals.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.

General Manager/Director of Sales

CH Robinson
Ann Arbor, MI
02.2005 - 12.2020
  • Managed an office that was consistently recognized as a growth leader within the organization.
  • Closed sales for the largest branch accounts.
  • Developed account management and sales strategies to improve office performance and revenue.
  • Designed and implemented continuous improvement and operational strategies to improve efficiency, reduce costs and maximize customer satisfaction and retention.
  • Conducted monthly profit and loss meetings with branch staff and senior management team to review progress against established objectives.
  • Formed and sustained strategic relationships with clients.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Negotiated mutually beneficial contract terms with clients.
  • Owned the staffing process by interviewing potential candidates and hiring best fits for open office positions.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation and ownership within the organization.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments and other offices.

Transportation Representative/Supervisor

CH Robinson
Detroit, MI
09.1995 - 01.2005
  • Responsible for growth of assigned existing accounts as well as prospecting and sales of new business.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Monitored freight costs and negotiated pricing with customers and carriers to maintain acceptable profitability levels.
  • Promoted to Southeast region supervisor in 1997. Managed team responsible for coverage of all freight into and within that region.
  • Developed strategies to improve efficiency and effectiveness of freight coverage processes.
  • Implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to service failures.
  • Coached staff on strategies to enhance performance and improve customer and carrier relations.
  • Attended client meetings with staff to provide support and guidance.

Education

BBA, Management / Marketing -

Northwood University
05.1995

Skills

  • Business Development / Sales
  • New Business Implementation
  • Account Management
  • Verbal and Written Communication
  • Customer Relationship Management
  • Supervision, Training and Development
  • Leadership and Team Building
  • Performance Analysis
  • Cross-Functional Team Management
  • Strategic Planning
  • Project Management
  • Process Automation
  • Contract Negotiations
  • Continuous Improvement
  • Customer Retention

Timeline

General Manager Global Outsource Accounts

CH Robinson
01.2021 - 12.2022

General Manager/Director of Sales

CH Robinson
02.2005 - 12.2020

Transportation Representative/Supervisor

CH Robinson
09.1995 - 01.2005

BBA, Management / Marketing -

Northwood University

Awards

Office Net Income Growth Leader - Recognized as an office that finished in the top 5% in net income growth awarded 11 out of 15 years from 2005 - 2019.

Projects

Quickstart - Organizational Employee Onboarding Process - Worked alongside an outside agency to develop the first organizational wide employee onboarding process for North American offices used for all new employees starting in the sales, account management, capacity management or operations roles. Served as the main point person for the train the trainer classes and personally assisted during the first two official pilot sessions.

 

Branch Organization and Operational Committee - Served on committee representing all of CH Robinson business units: North American Surface Transportation, Global Forwarding, Produce/Sourcing and Capacity. Worked directly with the CEO and executive team to shape the vision for the company. Developed and communicated organizational policy changes in regards to account management, go to market and capacity strategies. Helped office leaders through change management process. Served as main point of contact for conflict resolution between offices over accounts.

Volunteer Experience

  • AmCorp HOA Board Member - January 2024 - current
  • Northstar Reach Development Committee/Board Member- January 2018-July 2021
  • Various junior sports head coaching positions

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Scott Gower