Scott Grajczyk

• Met tight deadlines without compromising workmanship standards through efficient time management strategies.
• Supported customer satisfaction with effective communication regarding repair progress, timelines, and potential issues.
• Reduced downtime for clients by promptly addressing emergency repair requests and prioritizing critical issues.
• Achieved cost savings for clients by identifying opportunities for refurbishment or modification instead of complete system replacement where possible.
• Maintained safe working environments through adherence to safety protocols and implementation of risk mitigation measures.

Ensured smooth operations for marine vessels by performing regular maintenance and troubleshooting tasks.

Worked with customers and salespeople when rigging a boat to give them the most accurate timeline and the best quality finished boat.

• Diagnosed mechanical failures to determine and delegate corrective actions.
• Provided technical expertise to junior mechanics, enhancing their skills and boosting overall team capabilities.
• Consistently met deadlines for repair projects, ensuring client satisfaction through prompt service delivery without sacrificing workmanship standards.

• Issued parts to technicians to complete customers' repairs.
• Served customers in-store and by telephone to answer questions and place orders.
• Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
• Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
• Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
• Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
• Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
• Ordered parts from various distributors to fulfill demands.
• Stocked and managed stock of parts.
• Researched vehicles and parts via physical catalogs and electronic means.
• Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
• Reached out to vendors outside usual network to find parts not available from traditional sources.

Built relationships with companies when we newly became International and Cummins dealers.

Research obsolete or out of stock part to find a replacement

Organized and implemented an inventory program for our truck and bus parts

Worked with technicians daily on fast moving and consumables

• Worked to build relationships with customers and built potential for additional sales.
• Developed relationships with clients for increased loyalty and repeat business.
• Boosted sales by consistently engaging with customers and addressing their needs effectively.
• Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing the sale
• Sold vehicles to various customers, guiding them to the right choices . By listening to what they want, how they are going to use it and what they can afford
• Sold parts and accessories
• Completed inventory and returns
• Work with customers and technicians to provide the fastest service possible and get the the customer parts

• Provided one-on-one mentoring to struggling trainees, offering personalized guidance and support as needed.
• Served as a subject matter expert in multiple areas of military operations, providing valuable insights during course design phases.
• Enhanced training effectiveness by implementing updated curriculum and instructional materials.
• Collaborated with fellow NCOs to share best practices and develop innovative approaches to training methodologies.
• Evaluated the effectiveness of existing training programs, recommending modifications based on current military doctrine and standards.
• Coordinated closely with unit leadership to align training initiatives with strategic objectives.
• Played a crucial role in the development and implementation of a successful pre-deployment training program, preparing soldiers for overseas missions.
• Maintained detailed records of individual trainee achievements, ensuring accurate documentation of skill development.
• Developed and implemented effective lesson plans to cover necessary material.
• Acted as training subject matter expert and provided extensive technical support to different departments.
• Established and maintained quality control standards.