Scott Grandinetti
Magnolia,NJ
Summary
Dynamic Branch Manager at Eastern Auto Parts Warehouse with a proven track record in performance management and relationship building. Enhanced team productivity through strategic process improvements, driving significant revenue growth. Skilled in inventory management and employee training, consistently delivering exceptional customer service and fostering loyalty.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Branch Manager
Eastern Auto Parts Warehouse
Langhorne, PA
04.2015 - Current
- Conducted regular performance reviews for all employees in the branch.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Processed returns, exchanges and refunds according to store policies.
- Coordinated and executed daily parts deliveries to local businesses.
- Used POS systems to receive payment or obtain credit authorization.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Planned work schedules to maintain adequate staffing levels.
- Tracked team performance targets and sales metrics to identify areas for improvement.
- Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
- Increased team productivity by implementing multiple strategic process improvements.
- Resolved customer complaints related to defective or damaged goods in a timely manner.
- Performed quality control inspections on parts and packaged parts for delivery or sale.
- Cross-referenced part numbers between different manufacturers' catalogs.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Cross-sold additional products and services to purchasing customers.
- Ensured compliance with safety regulations in handling chemicals and hazardous materials related to automotive parts.
- Performed periodic physical inventories to reconcile discrepancies between actual stock levels and those recorded in the system.
- Taught and trained new sales personnel on customer service and sales techniques.
- Followed standards of care and compliance per company and legal requirements.
- Inspected returned parts for defects, damage or wear.
- Assisted other branches when needed during peak periods or special projects.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Resolved escalated customer complaints in a timely manner.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Participated in community events to promote brand awareness.
- Supported outside sales force in servicing and obtaining new business.
- Developed strategies to increase customer satisfaction and loyalty.
- Trained new staff members in operating procedures, stocking methods and other duties related to automotive parts specialists.
Inside Sales Representative
BC Auto parts
Burlington, NJ
05.2004 - 04.2025
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Operated point of sales and parts lookup computer systems.
- Used POS systems to receive payment or obtain credit authorization.
- Negotiated pricing terms with customers, ensuring that both parties were satisfied with the outcome.
- Generated sales leads by maintaining relationships with existing customers and developing new contacts in the industry.
- Researched new automotive technologies to determine potential applications for parts sales.
- Resolved customer complaints efficiently while maintaining a professional demeanor.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Provided customer service to automotive parts customers, including answering questions about product features and availability.
- Wrote and recorded orders for merchandise or entered orders into computers.
- Followed standards of care and compliance per company and legal requirements.
- Collaborated with other members of sales team to reach targets.
- Contacted satisfied customers to offer additional services.
- Processed returns according to company policy while keeping customer satisfaction a priority.
- Provided technical advice on how best to use certain auto parts for specific vehicles.
- Operated cash register during peak hours of business transactions accurately and efficiently.
- Assisted in unloading trucks and stocking shelves with incoming shipments of parts.
- Kept parts neatly stacked and ready for purchase to boost sales.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Coordinated and executed daily parts deliveries to local businesses.
Education
Certificate - Automotive Technology
Burlington County Institute of Technolog
Westampton, Nj07-2001
Skills
- Performance management
- Sales forecasting
- Inventory management
- Customer service
- Parts ordering
- Team leadership
- Relationship building
- Employee training
- Quality control
- Process improvement
- Interviewing and hiring
- Multi-tasking
- Excellent communication
- Customer relationship development
- Written communication
- Sales expertise
- Build customer relationships
- Training and development
Certification
- ASE Certified Parts specialist since 2010
Affiliations
- Spending time with my wife and kids.
- Boy Scouts with my Son Christian
- Golf
- PC gaming
References
References available upon request.
Timeline
Branch Manager
Eastern Auto Parts Warehouse
04.2015 - Current
Inside Sales Representative
BC Auto parts
05.2004 - 04.2025
Certificate - Automotive Technology
Burlington County Institute of Technolog
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