Scott Harder
Phoenix,AZ
Work Preference
Overview
19
19
years of professional experience
Work History
Senior Customer Success Engineer
Force Fleet
09.2015 - Current
- Head of Customer Success
- Head of Sales (Internal warm leads mainly).
- Unofficial Support Representative
- Main Focus is to build and foster relationships with customers (from our Partners to direct customers).
- Work closely with various Industry Vehicle Fleets and their complex needs.
- Collaborate extensively with our Product Team, Development, Support, Engineering, and Accounting.
- Advise on feature requests, product needs, and design (software and hardware) including internal needs.
- Actively use social networking, and travel to Trade shows (to expand company reach).
- Support our customers with their sales, technical needs, and best practices (software and hardware).
- Telematics SaaS company
Owner
Connie's Store
09.2023 - Current
- Neighborhood convenience store that sells liquor, beer, and sodas.
Technical Support Supervisor/Manager
GPS Insight
03.2011 - 07.2022
- Oversaw a team of 16 Technical Support Reps.
- Served as a Subject Matter Expert on all things GPS Insight (all Software and hardware/product items).
- Main POC for the Support Team and the Hours of Service (HOS)/ELD Team (including DOT and FMCSA related issues).
- POC for all Strategic and Enterprise level accounts (250+ Vehicles), support assistance and training.
- Worked/Collaborated across all teams (Operations, Account Management/Customer Success, Hardware Engineering, and Installation and Fulfillment).
- Developed, documented, and maintained internal materials and Customer Facing materials for general and client-specific use (By Product outside of our KB or HC).
- Managed projects, tasks and objectives (daily to yearly).
- Focused on NPS Score (Maintained score above 75) as a KPI along with call duration average and Hold time average (kept below 2 min hold time), QA’d as necessary.
- Facilitated Team Meetings.
- Monitored all support channels within the company.
- Managed special projects assigned by Management.
- Conducted interviews, hiring, and training of new hires.
- Telematics SaaS
Credit Manager (Transactional Sales)
Wells Fargo Financial
10.2008 - 02.2010
Country Club Supply
Scottsdale, Arizona
05.2007 - 01.2008
- Managed Southwest Region of the United States
- Tailored Products to Golf Courses
- Southwest Operations
Summary
Talented Owner with excellent customer service and facility oversight skills and more than 19 years of experience. Highly effective and comfortable working with people at all levels in organization. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Education
MBA - Buinesses
University of Phoenix
Tempe, AZSkills
- Business management
- Process optimization
- Quality management systems
- Client service
- Operations management
- Life cycle project management
- Business development
- Budget administration
- Cost reduction
- Business planning
- Consulting
- Employee development
- Small business operations
- Customer relations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native language
Spanish
Beginner
A1
Timeline
Owner
Connie's Store
09.2023 - Current
Senior Customer Success Engineer
Force Fleet
09.2015 - Current
Technical Support Supervisor/Manager
GPS Insight
03.2011 - 07.2022
Credit Manager (Transactional Sales)
Wells Fargo Financial
10.2008 - 02.2010
Country Club Supply
05.2007 - 01.2008
MBA - Buinesses
University of Phoenix