Summary
Overview
Work History
Education
Skills
Timeline
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Scott Harkness

Davenport,FL

Summary

Polite and professional individual with strong communication and problem-solving skills. Consistently surpass productivity and quality targets in high-volume environments. Organized and dependable with the ability to manage multiple priorities while maintaining a positive attitude. Detail-oriented and team player with strong organizational skills, adept at handling multiple projects simultaneously with accuracy. Hardworking and passionate job seeker eager to utilize skills and contribute to the achievement of company goals.

Overview

4
4
years of professional experience

Work History

Friendship Boat Captain

The Walt Disney Company
08.2024 - Current
  • Identified potential hazards quickly, addressing them proactively to prevent accidents or damage to the vessel.
  • Navigated challenging waters skillfully, ensuring safe and efficient transit of passengers and cargo.
  • Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
  • Increased customer satisfaction by providing exceptional service and accommodating special requests during voyages.
  • Provided exceptional guest service through courteous interactions and prompt attention to special requests.
  • Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.

Member Contact Center Specialist

Eastman Credit Union
10.2023 - 08.2024
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner
  • Streamlined contact center operations for increased efficiency through process improvements and automation
  • Reduced average call handling time with efficient problem-solving and clear communication skills
  • Achieved high customer satisfaction ratings, effectively addressing concerns and providing appropriate solutions
  • Managed high call volumes while maintaining exceptional service quality and professionalism
  • Provided support during peak periods, ensuring all customers received prompt assistance without compromising service quality
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Cast Member

Walt Disney World Resort
12.2021 - 10.2023
  • Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude
  • Assisted in creating memorable experiences for guests through interactive entertainment and engaging activities
  • Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction
  • Contributed to the success of special events by executing assigned tasks efficiently and professionally
  • Adhered strictly to company guidelines for appearance standards and conduct while representing the brand both on-stage and offstage

Team Member/Trainer

Chick-Fil-A
01.2021 - 12.2021
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools
  • Boosted overall productivity by identifying areas for improvement and developing targeted strategies
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments
  • Promoted a culture of continuous learning within the team by initiating training sessions, sharing best practices, and encouraging skill development

Education

High School Diploma -

Cutter Morning Star High School
Hot Springs, AR
05-2020

Skills

  • Active listening
  • Critical thinking
  • Customer service
  • Problem resolution
  • Call center experience
  • Adaptable
  • Computer proficiency
  • Conflict resolution
  • Quick-learning
  • Multitasking

Timeline

Friendship Boat Captain

The Walt Disney Company
08.2024 - Current

Member Contact Center Specialist

Eastman Credit Union
10.2023 - 08.2024

Cast Member

Walt Disney World Resort
12.2021 - 10.2023

Team Member/Trainer

Chick-Fil-A
01.2021 - 12.2021

High School Diploma -

Cutter Morning Star High School

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Scott Harkness