Scott Harmer
Technical Communicator
Ljubljana,061
Summary
I am an accomplished professional with over twenty-five years of global experience in structuring and delivering complex information in ways that engage and empower diverse audiences. Currently completing the TCTrainNet International Certification in Technical Communication (300+ hours, expected February 2026), I am building on my background as an educator to specialise in creating clear, user-focused documentation and communication resources. My career has centred on transforming complex ideas into accessible, structured content, whether through leadership programmes, digital learning platforms, or interactive training materials. Skilled in adapting information for different contexts and audiences, I bring precision, clarity, and cross-cultural sensitivity to every project. With proven expertise in digital communication, instructional design, and knowledge transfer, I am now focused on applying these strengths to technical communication, producing documentation that enhances usability, supports learning, and drives measurable impact.
Overview
20
20
years of professional experience
7
7
Certifications
9
9
Languages
Work History
Online Language & Skills Facilitator
Freelance/Remote
Global, Online
11.2024 - Current
- Deliver virtual, interactive training and language facilitation to professionals and academics across diverse sectors including insurance, banking, and law.
- Support learners in completing dissertations, professional reports, and projects, fostering the development of both technical and soft skills.
- Collaborate with clients to assess learning needs and tailor training sessions for maximum impact, improving clarity, communication, and research outcomes.
- Facilitate engaging discussions, workshops, and Q&A sessions to ensure strong learner engagement and understanding of complex topics.
- Provide individualised feedback and guidance, adapting content to diverse learner profiles and professional backgrounds.
- Monitor learner progress and offer ongoing support to ensure the successful completion of learning objectives.
Teacher of English Language and Literature (GCSE Level)
Tabeeha School, Jaffa, Israel
Tel Aviv, Israel
08.2022 - 02.2024
- Delivered high-quality English language and literature instruction to multi-cultural and multi-national students under the British GCSE framework, focusing on writing performance and critical thinking.
- Designed engaging lesson plans and assessments that fostered student engagement and mastery of complex literary concepts while meeting exam performance goals.
- Implemented strict time-management techniques to help students meet demanding deadlines and exam metrics, improving overall student performance in writing under pressure.
- Adapted teaching strategies to cater to diverse learning needs and proficiency levels, providing targeted support and feedback to enhance student outcomes.
- Motivated students to exceed academic expectations by fostering a challenging yet supportive classroom environment conducive to both individual and group achievement.
- Utilised data-driven methods to monitor student progress and adjust teaching strategies, ensuring continuous improvement and readiness for exams.
- Collaborated with fellow educators and school leadership to ensure alignment with the curriculum and academic standards, contributing to a cohesive learning experience.
Academic Director
Y.E.S & Okey Schools, Kyiv Region, Ukraine
Kyiv, Ukraine
01.2010 - 01.2022
- Led the creation, development, and execution of comprehensive curriculum strategies across 8 schools and an education agency, ensuring high-quality educational delivery to a diverse learner base.
- Trained, mentored, and managed a team of professional instructors, providing ongoing support, evaluation, and professional development to ensure consistent instructional excellence.
- Implemented continuous curriculum innovation and pedagogical improvements based on regular research and feedback, adapting to the evolving needs of students and educators.
- Coordinated cross-school initiatives to motivate instructors and learners, driving engagement, performance, and positive educational outcomes in a multi-cultural environment.
- Fostered a collaborative and innovative learning environment, ensuring that teaching practices were aligned with best practices and global educational standards.
- Built and nurtured strong relationships with stakeholders, including students, parents, and educational agencies, to ensure long-term success and sustainability of educational programmes.
Exam Council Member & English Language Instructor
Omani National College, Sur, Oman
Muscat, Oman
01.2007 - 01.2010
- Created, evaluated, and analysed English language assessments for 8 colleges across the Sultanate, ensuring the accuracy, consistency, and alignment with academic standards.
- Collaborated with faculty and exam committees to design and implement comprehensive testing strategies, ensuring fair and reliable evaluations of student performance.
- Developed and reviewed exam content, applying critical analysis to improve question clarity, difficulty levels, and relevance to course objectives.
- Monitored the integrity and effectiveness of the assessment process, providing recommendations for improvements to maintain the quality and consistency of testing across institutions.
- Supported the exam administration process, ensuring compliance with institutional and national educational guidelines, fostering a fair testing environment.
Soft Skills Trainer (Emiratis)
Abu Dhabi, UAE
Abu Dhabi, The UAE
01.2006 - 01.2007
- Designed and delivered tailor-made English language lessons focusing on essential soft skills including interview techniques, negotiation, listening, language proficiency, and employment skills to segregated male and female Emirati groups.
- Developed and adapted training materials to meet the specific needs of Emirati professionals, ensuring alignment with both Cambridge Suit and UK employment skills assessments.
- Facilitated engaging learning environments, utilising interactive techniques to ensure the effective acquisition of practical skills, resulting in improved learner outcomes and employability.
- Assessed learners’ progress and proficiency using clear, measurable metrics, providing ongoing feedback and support to help participants meet both academic and professional goals.
- Collaborated with local institutions to ensure that training content was culturally relevant and aligned with national employment standards, fostering strong working relationships and ensuring programme success.
- Maintained a learner-centred approach, tailoring lessons to accommodate diverse learning styles and proficiency levels, which contributed to the overall success of training programs.
Education
Professional Certification - Technical Communication
TCTrainNet
02.2026
English Language & Teaching
University of Cambridge
United Kingdom09.2014
Master of Science - Criminology
University of Leeds
United Kingdom06.1999
Bachelor of Science - Psychology
University of Leeds
United Kingdom06.1997
Skills
- Simplifying complex information
- Information design and structuring
- Cross-cultural communication
- Audience analysis and adaptation
- Instructional design
- Written and verbal communication
- Research
- Critical time management
Certification
TCT Professional est.2026
References
References and testimonials upon request
Further Information
Employment & residency permission in Slovenia; Car owner
Timeline
Online Language & Skills Facilitator
Freelance/Remote
11.2024 - Current
Teacher of English Language and Literature (GCSE Level)
Tabeeha School, Jaffa, Israel
08.2022 - 02.2024
Academic Director
Y.E.S & Okey Schools, Kyiv Region, Ukraine
01.2010 - 01.2022
Exam Council Member & English Language Instructor
Omani National College, Sur, Oman
01.2007 - 01.2010
Soft Skills Trainer (Emiratis)
Abu Dhabi, UAE
01.2006 - 01.2007
Professional Certification - Technical Communication
TCTrainNet
English Language & Teaching
University of Cambridge
Master of Science - Criminology
University of Leeds
Bachelor of Science - Psychology
University of Leeds
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