Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Scott Harris

Harrisburg,PA

Summary

Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Dependable supervisor successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Server Trainer/ Host/ Bartender/Rest Supervisor

Hilton Harrisburg
06.2009 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Increased sales significantly by upselling higher-end products to customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Asst Mgr/Cook

CRH Catering
03.2006 - 05.2008
  • Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
  • Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
  • Instituted positive kitchen atmosphere for staffers through effective communication, consistent training and skill development.
  • Pitched in to work line during busy periods or in place of sick employees.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Banquet Captain

Country Club Of Hershey
07.1996 - 04.2006
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Liaised with venue management to monitor logistics and timelines.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Liaised with catering department about event changes and implemented requested adjustments.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Served meals to customers according to established guidelines.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.
  • Maintained clean and safe work environment.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Replenished condiments and other supplies at tables and service bars.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.

Education

High School Diploma -

Line Mountain High School
Herndon, PA
1990

Skills

  • High-Volume Dining
  • Process Payments
  • Cash Handling
  • Train Employees
  • Stocking and Replenishing
  • Dish Preparation
  • Assist Customers
  • Seating Assignment Preparation
  • Wine Service
  • To-Go Order Preparation
  • Food Sales and Promotion
  • Check Payment Processing
  • Guest Relations Management
  • Dining Customer Service
  • Order Accuracy
  • Buffet Setup and Takedown
  • Table Setting Arrangements
  • Wine Pairings
  • Suggestive Selling
  • Hospitality Service Expertise
  • Guest Seating
  • Server Training
  • Greet Guests
  • Banquet Coordination
  • Wine and Liquor Service
  • Plates Presentation
  • Menu Presentation
  • Hors D' Oeuvres Service

Certification

Ramp

  • [Area of certification] Training - 2024

Timeline

Server Trainer/ Host/ Bartender/Rest Supervisor

Hilton Harrisburg
06.2009 - Current

Asst Mgr/Cook

CRH Catering
03.2006 - 05.2008

Banquet Captain

Country Club Of Hershey
07.1996 - 04.2006

High School Diploma -

Line Mountain High School

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Scott Harris