Overview
Work History
Skills
Timeline
Generic

Scott Harter

Monroe,NC

Overview

9
9
years of professional experience

Work History

Dairy Clerk

Harris Teeter
12.2014 - 05.2024
  • Trained new dairy clerks on rotation systems, product management and customer service.
  • Supported store reputation for quality by adhering to strict food safety guidelines during daily operations.
  • Stayed current with present, seasonal and special promotions.
  • Dealt with payments, invoices and product rotations for [Number] products.
  • Checked and logged temperatures in cases and coolers to maintain proper settings.
  • Restocked cases with new merchandise and removed expired items for proper disposal.
  • Redesigned refrigerator displays and rotation systems for [Number] dairy products.
  • Identified unsafe conditions and notified store management for correction.
  • Adhered to food safety regulations and guidelines.
  • Handled large dairy section by maintaining section cleanliness, product rotation and displays.
  • Reported product ordering and shipping discrepancies to department manager.
  • Notified management of customer or employee accidents.
  • Refilled displays and dispensers with variety of recipe cards, product coupons and information on complimentary foods.
  • Inspected equipment and notified appropriate department or store manager of items needing repair.
  • Elevated overall store presentation by routinely cleaning shelves, refrigeration units, and other fixtures within the dairy department.
  • Promoted a positive shopping experience with prompt attention to customer inquiries and concerns.
  • Enhanced department efficiency through participation in ongoing training sessions focused on industry best practices and trends.
  • Increased efficiency with diligent maintenance of accurate pricing labels on all products.
  • Reduced waste by monitoring expiration dates and promptly rotating perishable items.
  • Enhanced customer loyalty through attentive assistance and knowledgeable product recommendations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Food Delivery Driver

DoorDash
05.2023 - 02.2024
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Navigated efficiently through various routes for timely food deliveries.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Collaborated with restaurant staff to confirm order accuracy before delivery.
  • Developed strong relationships with restaurant partners to promote seamless order pickups and dropoffs.
  • Recorded detailed notes on special delivery instructions or requests from customers, ensuring personalized service.
  • Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.

Service Representative

Planet Fitness
06.2022 - 06.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Skills

  • Cold storage maintenance
  • Dairy department management
  • Coordination of inventory
  • Reliability and punctuality
  • Communication abilities
  • Customer interaction
  • Product stocking
  • Cleanliness standards

Timeline

Food Delivery Driver

DoorDash
05.2023 - 02.2024

Service Representative

Planet Fitness
06.2022 - 06.2023

Dairy Clerk

Harris Teeter
12.2014 - 05.2024

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Scott Harter