Scott Harter
Monroe,NC
Overview
9
9
years of professional experience
Work History
Dairy Clerk
Harris Teeter
Wesley Chapel, NC
12.2014 - 05.2024
- Trained new dairy clerks on rotation systems, product management and customer service.
- Supported store reputation for quality by adhering to strict food safety guidelines during daily operations.
- Stayed current with present, seasonal and special promotions.
- Dealt with payments, invoices and product rotations for [Number] products.
- Checked and logged temperatures in cases and coolers to maintain proper settings.
- Restocked cases with new merchandise and removed expired items for proper disposal.
- Redesigned refrigerator displays and rotation systems for [Number] dairy products.
- Identified unsafe conditions and notified store management for correction.
- Adhered to food safety regulations and guidelines.
- Handled large dairy section by maintaining section cleanliness, product rotation and displays.
- Reported product ordering and shipping discrepancies to department manager.
- Notified management of customer or employee accidents.
- Refilled displays and dispensers with variety of recipe cards, product coupons and information on complimentary foods.
- Inspected equipment and notified appropriate department or store manager of items needing repair.
- Elevated overall store presentation by routinely cleaning shelves, refrigeration units, and other fixtures within the dairy department.
- Promoted a positive shopping experience with prompt attention to customer inquiries and concerns.
- Enhanced department efficiency through participation in ongoing training sessions focused on industry best practices and trends.
- Increased efficiency with diligent maintenance of accurate pricing labels on all products.
- Reduced waste by monitoring expiration dates and promptly rotating perishable items.
- Enhanced customer loyalty through attentive assistance and knowledgeable product recommendations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Food Delivery Driver
DoorDash
Indian Trail, NC
05.2023 - 02.2024
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Navigated efficiently through various routes for timely food deliveries.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Developed strong relationships with restaurant partners to promote seamless order pickups and dropoffs.
- Recorded detailed notes on special delivery instructions or requests from customers, ensuring personalized service.
- Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
Service Representative
Planet Fitness
Monroe, NC
06.2022 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Skills
- Cold storage maintenance
- Dairy department management
- Coordination of inventory
- Reliability and punctuality
- Communication abilities
- Customer interaction
- Product stocking
- Cleanliness standards
Timeline
Food Delivery Driver
DoorDash
05.2023 - 02.2024
Service Representative
Planet Fitness
06.2022 - 06.2023
Dairy Clerk
Harris Teeter
12.2014 - 05.2024