Scott Hatch
Broomfield,CO
Summary
Seasoned IT specialist skilled in orchestrating project coordination efforts and enhancing vendor partnerships at Cognizant.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Part Time IT Instructor
Job Corps Pinellas
04.2025 - Current
- Instructed students in career fundamentals and provided a comprehensive introduction to the IT industry.
- Delivered self-paced instruction and ongoing assistance to support student learning.
Independent Consultant
SBHatch LLC
Tampa, FL
02.2024 - 02.2025
- Directed vendor management activities to ensure external sources remained on scope, within budget, and adhered to schedules using sourcing and applied management techniques.
- Oversaw management of small companies' endpoint systems, ensuring continuous system availability.
- Collaborated on projects for small businesses focused on IT upgrades, virus protection, and network reliability.
- Configured and maintained network switches and infrastructures for enhanced connectivity.
- Promoted IT support services and project management solutions to small businesses.
- Facilitated aspects of the hiring process for vendors involved in diverse IT projects.
- Diagnosed technical issues and provided recommendations for replacing end-of-life systems.
Project Manager / Program Manager
Cognizant
Remote
05.2021 - 01.2024
- Determined any security issues with confidential documentation and to ensure the proper documents are viewed by external sources and auditors with proper personal information redacted.
- Completed a migration project from existing legacy Main Frame servers to upgraded SAAS platform while migrating 42 end users to the new system.
- Identified Risks to prevent delays to ensure compliance with the MSA (Master Service Agreement) and to avoid unnecessary penalties.
- Managed Offshore Vendors to ensure deliverables were done correctly.
- Used Agile, Scrum and Waterfall methodologies depending on the type of project.
- Managed processes with India staff as well as staff in the EU.
- Change Management used on a weekly basis for updates or change of directions.
- Scheduled tasks to project resources keeping within time and budget constraints.
- Closely worked with Procurement to finalize contracts and get Engagement Letters Approved.
- Used SharePoint, PowerPoint and Excel Workbooks to track Audits as to t has been completed and any change of dates to get Final reports.
- Managed ISAE, SOC1, SOC2, SOC3 and High Trust Audits with external auditors PwC, Deloitte, Ernst & Young and KPMG for Legacy Applications.
- Kanban boards and RACI templates were part of the daily tasks.
- Supported Blue Cross Blue Shield for SOC Audir.
Project Manager for Implementations
Pegasus Transflo
Tampa, FL
07.2020 - 05.2021
- Delivered the projects based on the Project Lifecycle including Initiation, Planning, Execution and Closure. Used checkpoints to reach set milestones.
- Design Wrike blueprints and Templates for all departments for task accountability and company expectations as well as SharePoint to save files and data.
- Set up and ran meetings with team members for product tasks.
- Stood up a PMO for risk management, change management and lessons learned surveys.
- Participated in Scrum weekly stand ups.
- Designed weekly status reports and updated Excel Spreadsheets to follow tasks.
- Organized a Change Advisory Board (CAB).
- Change Management and Risk Management for keeping project within scope, budget and timeline.
IT Project Manager
Sykes/Proggex
Tampa, FL
12.2019 - 07.2020
- Used Agile and Hybrid methodologies depending on the project. Fast paced projects were ideal for Agile because it emphasized flexibility due to changing technology advancements as well as the clients demands.
- Managed projects from staff in India and the Philippines as resources for completing projects.
- Designed and implemented multiple IT projects for various call centers.
- Managed projects with Wrike PM software as well as SharePoint. Scheduled and ran kickoff meetings and maintained tasks as well as updates for weekly status reports and updates.
- Updated the data center and managed end of life project of servers, desktop computers and printers and worked with the engineers to determine that data was properly migrated.
- Processed change management as well as risk management to keep projects on time and in scope. Recorded changes in shared Excel SpreadSheet.
- Used SharePoint as a document storage and reclamation source.
Senior Project Manager – Audio Visual, Desktop Support, Printer Services Support
Amgen/ Pharmaceutical/ SMCI
Tampa, FL
07.2017 - 08.2019
- Managing the project of completing 4 floors for a gut and buildout of 4 floors to set up a move from California to Tampa. This included the setup of Audio Visual rooms and next generation workspaces.
- Managed the project in a mixed Waterfall/Agile Environment Using Jira.
- Managed projects using Wrike and MS Project along with the PMO.
- Managed the set up and implementation of Skype for business, Polycom Group Series video conferencing and managed cabling set ups for workstations and conference rooms.
- Collaboration of Messaging System from previous versions.
- Managed vendors Lexmark and AVISPL to complete the audio-visual portion of the various floors. This included timing of installations as well as working with other trades to complete the project with high quality and within time restraints.
- Managed a hyper care staff activity for ongoing testing and commissioning of equipment and workstations.
Self Employed Independent Consultant
SBHatch LLC
Tampa, FL
08.2016 - 07.2017
- Managed the migration of client email and data to Office 365 and conducted end user training.
- Managed projects for small physicians' offices as well as small businesses in the greater Tampa area.
- Upgrade of Office and windows products for small offices such as attorneys and doctors offices.
- Configured and managed switches and networks for small companies.
- Marketed and promoted services to small businesses in need of IT support and managing of projects.
- Hired and managed various vendors for different projects while doing a marketing project for several small businesses.
- Set up and assisted with Virus installation and configuration.
- Project collaboration of Messaging systems for small to medium companies.
Audio Visual Project Conferencing Manager, Desktop Support, Help Desk Support
Prologis Global Corporation
Denver, CO
10.2011 - 08.2016
- Organized, maintained, scheduled, and oversaw global offices Polycom video conferencing systems. Managed hardware / software evaluation, testing and selection.
- Cross-trained the Service Desk personnel on Video Conferencing hardware and software.
- Recently completed a 3 year project managing the implementation of the video telepresence systems worldwide which came in on time and under budget. The project was successful and the level of usage has increased over 400% since implementation and total endpoints increased from 75 to 90.
- Training on the project has given customers at all locations the confidence to use the systems and involve each person at each location. Completion of lifecycle was a complete success and within budget constraints.
- Successfully managed a project moving from Lync Communication to Skype for Business.
- Converted Polycom CMA to DMA with redundant systems as well as set up a redundant RMX to avoid downtime. Upgraded all Polycom Infrastructure Components to the latest versions of DMA, RMX, Resource Manager and Crestron.
- Worked on a Skype for Business project team upgrading from Lync. This was primarily used for instant messaging and desktop video conferencing for internal meetings.
- Managed the project of Video Conferencing Collaboration using Agile Methodologies and Scrum guidelines in order to improve the adoption rates of usage and knowledge of Polycom telepresence to over 90 offices around the globe.
- Project Life Cycle Methodology was successfully used to maintain the usage as well as adoption of the systems. Directed IT team as well as administrators as valuable resources to complete the project successfully.
- Managed the processes of telepresence systems as global enhancements in each office while maintaining budget constraints.
- Set up and documented future upgrades for maintaining the infrastructure.
- Implemented and managed new software for the company which includes Box, OneNote, and SSO. Also managed an offsite move of all servers and systems to remote location. The project took 6 months and was successfully completed in 2 days and within budget.
- Successfully created a help desk guide for all aspects of video conferencing support for tier 2 and 3 support.
- Assisted in Desktop Support installation of proprietary software and Computer repair.
Desktop support – Call Center IT Manager
HMC Anthem
01.2007 - 01.2011
- Managed and supported a Nursing Call center of Computers, Phones, Genesis recording systems and Infrastructure.
- Organized and led two company relocations successfully managing a team of 15 people.
- Installed software upgrades and PC Upgrades.
E6 - FDC Section Chief and Chief Computer for Field Artillery
US Army
Germany and Ft. Hood, TX
01.2000 - 01.2007
- Supervisor of 8 people.
Education
MBA - Information Technology
Colorado Technical University
01.2014
BS - Marketing
Franklin Pierce University
01.1993
PLDC - Honor Graduate at high level leadership training
Primary Leadership Development Course
01.1986
Skills
- Network administration
- Endpoint management
- IT training
- Vendor relations
- Technical documentation
- Project coordination
Certification
- PMP Certification Exam (PMI) preparation MASTERCLASS, 01/01/25, 35
- Certified Scrum Master, 01/01/16
- Lotus Notes Certified
- Novell Certified
- MCSE Certified – Windows NT
Timeline
Part Time IT Instructor
Job Corps Pinellas
04.2025 - Current
Independent Consultant
SBHatch LLC
02.2024 - 02.2025
Project Manager / Program Manager
Cognizant
05.2021 - 01.2024
Project Manager for Implementations
Pegasus Transflo
07.2020 - 05.2021
IT Project Manager
Sykes/Proggex
12.2019 - 07.2020
Senior Project Manager – Audio Visual, Desktop Support, Printer Services Support
Amgen/ Pharmaceutical/ SMCI
07.2017 - 08.2019
Self Employed Independent Consultant
SBHatch LLC
08.2016 - 07.2017
Audio Visual Project Conferencing Manager, Desktop Support, Help Desk Support
Prologis Global Corporation
10.2011 - 08.2016
Desktop support – Call Center IT Manager
HMC Anthem
01.2007 - 01.2011
E6 - FDC Section Chief and Chief Computer for Field Artillery
US Army
01.2000 - 01.2007
MBA - Information Technology
Colorado Technical University
BS - Marketing
Franklin Pierce University
PLDC - Honor Graduate at high level leadership training
Primary Leadership Development Course