Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
Generic

Scott Hegyesi

Ontario,CA

Summary

Dynamic and results-driven professional with a proven track record specializing in operations management and customer service. Leveraged critical thinking and team leadership to enhance operational efficiency and client satisfaction. Excelled in fast-paced environments, demonstrating a keen ability to problem-solve and communicate effectively, significantly improving service delivery and profitability. Collaborative and creative bringing forth valuable experience and a passion for analytical thinking, strategic planning and building relationships with business partners. I am determined to positively impact the next company I join.

Overview

13
13
years of professional experience

Work History

Fitness Equipment Technician (Freelance)

LALA Fitness
05.2011 - Current
  • Troubleshoot and repair of exercise gym equipment
  • Observe gym equipment for potential safety hazards
  • Maintain a safe, clean, and organized work area at customer site.
  • Utilize standard hand tools, as well as any applicable specialized industry tools
  • Install and/ or de-install equipment per manufacturer instructions and customer specifications
  • Identify and diagnose reported and unreported issues with equipment, identify any parts or repair services needed, and make recommendations to remediate and restore full functionality
  • Clearly document and communicate findings with customers and management
  • Accept customer payments, and securely manage transfer to management
  • Communicate any health and/or safety concerns/violations immediately to management.
  • Consistently met established deadlines while maintaining high-quality workmanship in all tasks related to the repair or maintenance of production machinery.
  • Understood and read technical manuals and blueprints.

Operations Manager

Kertland Roofing
01.2023 - 03.2024
  • Ensure all operations are carried on in an appropriate, cost-effective way
  • Improve operational management systems, processes and best practices
  • Purchase materials, plan inventory and oversee warehouse efficiency
  • Formulate strategic and operational objectives
  • Examine financial data and use it to improve profitability
  • Perform quality controls
  • Recruit, train and supervise staff
  • Find ways to increase the quality of customer service
  • Long-term planning to support the company's goals
  • Coordinating different teams to foster an exchange of ideas and provide cross-team learning opportunities
  • Inspiring and motivating employees through positive encouragement and incentive initiatives
  • Communicating with stakeholders about shifting company priorities and projects
  • Identifying potential problems and points of friction and finding solutions to maximize efficiency and revenue
  • Identifying opportunities to expand or shift course based on market changes

Amazon Flex Driver

Amazon
09.2017 - 10.2019
  • Handled packages responsibly, reducing instances of damage or loss during transit
  • Increased customer satisfaction with timely deliveries and accurate package handling
  • Followed all company policies and procedures, maintaining a strong record of compliance with Flex Driver standards.
  • Use of handheld device to provide last mile carrier tracking information
  • Load and unload packages, carrying them to a customers doorstep
  • Ability to lift packages that are up to 50 lbs.
  • Navigate different routes in a safe manner through various weather conditions
  • Strong customer service

Insurance Agent

State Farm
10.2015 - 10.2016
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Research clients' current coverage and options to determine their needs, and analyzing their policies to suggest changes or additions
  • Assisting clients with the insurance claims process
  • Use techniques like cold-calling, social media, and customer relationship management (CRM) to get clients
  • Meeting with clients daily to provide information and answer questions about policies and premiums
  • Schedule appointments and follow-up visits with new and existing clients
  • Completing coverage applications and obtaining underwriting approval
  • Attending workshops, networking events, and participating in professional organizations to expand their skill set and update their job knowledge

Sales Associate

Nordstrom
10.2012 - 10.2014
  • Ensure high levels of customer satisfaction through excellent sales and customer service
  • Assess customers needs and provide assistance and information on product features
  • Welcome customers to the store and answer their queries
  • Follow and achieve department's sales goals on a monthly, quarterly and yearly basis
  • "Go the extra mile" to drive sales
  • Maintain in-stock and presentable condition assigned areas
  • Actively seek out customers in store
  • Remain knowledgeable on products offered and discuss available options
  • Process POS (point of sale) purchases
  • Cross sell products
  • Handle returns of merchandise
  • Team up with co-workers to ensure proper customer service
  • Build productive trust relationships with customers
  • Comply with inventory control procedures
  • Suggest ways to improve sales (e.g. planning marketing activities, changing the store's design)

Education

High School Diploma -

Whittier High School
Whittier, CA

Skills

  • Critical Thinking
  • Problem-Solving
  • Team Leadership
  • Customer Service
  • Operations Management
  • Decision-Making
  • Effective Time Management
  • Excellent Communication Skills
  • Fast Learner
  • Ability to Work Under Pressure

Volunteer Work

Youth Basketball Coach for National Junior Basketball League (2 years) 

Timeline

Operations Manager

Kertland Roofing
01.2023 - 03.2024

Amazon Flex Driver

Amazon
09.2017 - 10.2019

Insurance Agent

State Farm
10.2015 - 10.2016

Sales Associate

Nordstrom
10.2012 - 10.2014

Fitness Equipment Technician (Freelance)

LALA Fitness
05.2011 - Current

High School Diploma -

Whittier High School

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Scott Hegyesi