SCOTT HENDERSON

Conducted in-branch reviews of sales and service conduct risk activities across entire Regional Banking retail branch footprint to measure compliance with sales and service conduct risk and other federal and state compliance requirements.
Worked with business line senior management in assigned territory to effectively facilitate discussions, report findings, and recommend actions to reduce and manage risk and ensure compliance with corporate and regulatory requirements.
Collaborated across business groups and business line leadership as it relates to sales and service conduct risk oversight of in-branch review activities.
Developed and enhanced review program's review procedures, scripts, protocols, and documentation designed to identify, assess, and mitigate sales and service conduct risk that arises from inadequate or failed internal processes, people, or systems, while maintaining a balance between risk mitigation and compliance requirements.

Oversaw day-to-day consulting with 11 branches to ensure compliance with corporate policies and control standards. Provided dedicated support and oversight to one or more districts in Regional Banking. Supported branch locations in meeting performance objectives; performed proactive assessments of current practices through on-site visits.
Developed or delivered learning materials and presentations that met identified needs in the areas of customer service, internal controls, policies, standards, compliance, and systems.
Collaborated with senior leadership and discussed performance within the market, deficiencies, opportunities, consistent messaging, and customer experience observations during branch visits.
Planned and executed risk management/compliance, customer experience activities and initiatives.

Identified and assessed risks associated with the business and made appropriate recommendations to branch management and senior leadership for risk mitigation.
Created strategies and implemented activities to minimize or mitigate losses, including fraud losses, credit losses, cash differences, and litigation.
Served as the focal point of communications to and from the branch locations in the areas of Internal/Cash Control, Risk Management, Transaction Processing, and Regulatory Compliance.
Provided training and guidance to branch staff and District Management and led district and branch-specific initiatives including planning, scheduling and execution.
Mentored high potential employees and coached entry level peers.