Scott Hendricks
Hensley,AR
Summary
Over 30 years of customer service and 20 years of sales experience including consultant, direct sales, car sales, door to door, presale, peddle sales, and route sales.
Highly proficient in networking, building teams, building relationships, problem resolution, and developing strategies and processes to increase sales and optimize operations.
Experienced with client needs assessment and tailoring solutions effectively. Utilizes persuasive communication and negotiation to close deals successfully. Track record of fostering strong customer relationships and exceeding sales targets consistently.
Very passionate about customer satisfaction and building a positive experience through communication, project management, and resolving any problems that may arise in a timely manner.
Overview
7
7
years of professional experience
Work History
Solar Sales Consultant/Manager
Self Employed
11.2021 - Current
- Coordinated with financing partners to secure funding options for clients, simplifying their purchasing process.
- Conducted comprehensive site assessments to determine optimal solar system configurations for clients'' needs.
- Educated potential clients on federal, state, and local incentives available for solar installations, increasing affordability for customers.
- Streamlined the consultation process for improved efficiency and customer satisfaction.
- Managed client accounts diligently, ensuring timely delivery of services and addressing any concerns promptly.
- Increased solar installation sales by providing tailored consultations and educating clients on available products.
- Provided ongoing support post-installation for troubleshooting issues or answering additional questions about system performance.
- Collaborated with cross-functional teams to ensure seamless project execution from initial consultation to final installation.
- Collaborated with installers and engineers throughout projects, ensuring alignment of expectations between all parties involved.
- Developed strong relationships with clients, leading to increased referrals and repeat business.
- Enhanced company reputation through exceptional customer service and consistent follow-up communications.
- Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
- Developed strategic and tactical sales plans to structure new statewide initiatives, growing market share.
- Produced quotes, proposals and contracts as part of sales process.
- Generated solar energy customer leads to develop new accounts.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Roofing Salesperson
Self Employed
04.2022 - 11.2023
- Increased customer satisfaction by providing thorough consultations and accurate project estimates.
- Provided exceptional customer service by addressing concerns promptly and professionally during all stages of the project.
- Collaborated with team members to complete projects efficiently and on time, ensuring customer satisfaction.
- Generated new business through targeted marketing efforts, resulting in an increased client base.
- Utilized advanced negotiation tactics when closing deals or resolving disputes between parties involved in roofing projects.
- Educated customers on the benefits of various roofing products, resulting in informed decisionmaking.
- Assisted clients in selecting appropriate roofing materials based on their needs, budget, and aesthetic preferences.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Package Delivery Driver
AAA Cooper Transportation
10.2018 - 11.2021
- Delivered packages to customer doorsteps and business offices.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Ensured accurate documentation of all necessary paperwork required for each delivery, including signatures and proof of delivery slips.
- Developed strong relationships with customers through courteous and professional interactions during deliveries.
- Provided excellent customer service while resolving any issues encountered during the delivery process quickly and efficiently.
Education
Diploma -
Sheridan High Schook
Sheridan, AR05.1991
Skills
- Networking
- Building and training sales team
- Customer service
- Customer care
- Relationship building
- Sales process
- Sales strategy development
- Sales management
- Negotiation
- Sales presentations
- Objection handling
- Product description
- Complaint handling
- Business development
- Up-selling
- Cross-selling products and services
- Closing techniques
- Needs analysis
- Prospecting skills
- Account management
- Referral marketing
- Sales pipeline management
- Sales software proficiency
- Territory management
- Consultative selling
- Adaptive selling techniques
- Follow-up communications
- Deal negotiation
- Product and service knowledge
- Customer needs assessment
- Complex Problem-solving
- Customer retention
- Staff training
- Active listening
- Cold calling
- Prospecting
Timeline
Roofing Salesperson
Self Employed
04.2022 - 11.2023
Solar Sales Consultant/Manager
Self Employed
11.2021 - Current
Package Delivery Driver
AAA Cooper Transportation
10.2018 - 11.2021
Diploma -
Sheridan High Schook
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