Summary
Skills
Overview
Work History
Education
Generic

Scott Holmberg

Orlando,FL

Summary

Detail-oriented professional offering several years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions. Skilled in mentoring new employees on processes and policies in support of team and business objectives.

Skills

  • Operational strategy development
  • Strategic financial planning
  • Team leadership
  • Issue resolution
  • Evaluation framework design
  • Conflict resolution
  • Verbal and written communication
  • Relationship management

Overview

11
11
years of professional experience
2
2
years of post-secondary education
8
8

Human Resources/Trainig & Development

18
18

Operations

Work History

Call Agent/Field Support Specialist

Telecommunications
05.2023 - Current
  • Managed inbound customer calls, addressing inquiries with professionalism and expertise.
  • Documented call details in CRM systems for accurate record-keeping.
  • Provided product information to assist customers in informed decision making.
  • Escalated complex issues to supervisors for timely resolution.
  • Maintained knowledge of company products and services to enhance customer interactions.
  • Consistently met or exceeded benchmarks for call speed, accuracy, and volume

Office Manager of Operations

Heartland Dental
01.2021 - 10.2022
  • Direct support of corporate HR initiatives
  • Assign staff positions to assure adequate coverage of all office hours and non-patient-contact work, including all full circle recruitment as needed as well as all necessary continued education, and training and development needs
  • SUPERVISE ALL EMPLOYEES: CONDUCT AN EVALUATION OF EMPLOYEE/EMPLOYEE PROBLEMS, COUNSEL, DISCIPLINES, OR TERMINATES the employee as appropriate, supporting all HR initiatives including LOAS and investigations.
  • Contribute to positive culture through diversity and inclusion, the utilization of Heartland Dental systems and world-class customer service
  • Communicate directly with the physicians regarding employee issues
  • Effectively assisted with development of employee policies and procedures for group practices.
  • Meet regularly with the doctors to determine and discuss the needs of the practice
  • Develop and implement, in conjunction with the physician and any outside marketing resources, internal and external marketing plans for the practice

Manager

PetSense
07.2021 - 12.2021
  • Oversee team members, ensuring performance is exceeding expectations. Hire and train employees, create and implement business strategies, and delegate tasks to team members.
  • Manage project teams to develop, execute, and complete assignments.
  • Design and implement the strategy that fulfils the objectives, maximizes revenues, profits, and market share of the company while streamlining overall operations pertaining to business development, and customer service
  • Outlined the long-term vision and goals for each account mapped with short-term strategies and action plans to achieve the goals
  • Manage functions pertaining to maintenance and growth of dedicated key accounts, increased brand loyalty and customer satisfaction, on-time delivery, pricing, master service agreements, and quality

General Operations Manager/HR Manager

Old Time Pottery
02.2016 - 01.2017
  • Spearhead the strategic planning, implementation, and direction of all operations of the 25+ member department in support of a $4.5 million location, with complete accountability of district performance, including budget management, full profit and loss responsibility, business analysis, payroll, and overall performance enhancement, while acting within the scope of company objectives and policies to accomplish overall goals.
  • Effectively execute company directives for marketing and expanding growth potential in the local markets
  • Worked with other departments to ensure alignment of company goals as set by senior management and ensured that the business growth strategies were met

Manager – Talent Acquisition & Training Development

Bath & Body Works
07.2014 - 07.2015
  • Led, mentored, and directed over 35 associates for a $6 million location. Strategically led the development, implementation, and evaluation of HR policies, programs, and services for the company’s overall management. Managed the HR operations, providing technical expertise in all areas of HR and Finance service delivery, including, Budgets, AP, Purchasing, Employee Relations, Payroll, and HR policy.
  • Facilitated E-Learning presentations every 4th week.
  • Led marketing and sales initiatives to implement corporate sales strategies.
  • Maintained a client-focused culture through coaching, individual empowerment, and service training.

Education

Bachelor of Business Administration - Human Resource Management

American Intercontinental University
Hoffman Estates, IL
01.2018 - 01.2020

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Scott Holmberg