Summary
Overview
Work History
Education
Skills
Timeline
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Scott Holmberg

Orlando,FL

Summary

Accomplished General Manager/Operations Executive with extensive experience in managing overall operations, including labor, productivity, quality control, and safety measures. Proven success in Talent Management, Learning & Development, implementing Continual Improvement Process, Lean Methodology, and people management skills. Strong presentation and interpersonal skills with a background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving for customer satisfaction. Reliable and proactive in meeting customer and organizational goals through efficient service. Experienced in team leadership, strategic planning, operational management, fostering productive work environments, and achieving set goals. Utilizes effective communication and organizational skills to drive project success and team collaboration for optimal operational performance.

Overview

22
22
years of professional experience

Work History

Sales Activations Business/ Residential Specialist

Spectrum – Charter Communications
05.2023 - Current
  • Responsible for selling and managing Spectrum’s business services—including Internet, phone, TV, and mobile—to small and medium-sized businesses within a designated territory. Key duties include generating leads, conducting needs assessments, presenting tailored solutions, processing orders, and maintaining customer relationships
  • Providing consistent support to all incoming calls from executive leads, processing orders for all lines of business, meeting, and exceeding company expectations promptly.

Office Manager of Operations

Heartland Dental
01.2021 - 10.2022
  • Direct support of corporate HR initiatives
  • Assign staff positions to assure adequate coverage of all office hours and non-patient-contact work, including all full circle recruitment as needed as well as all necessary continued education, and training and development needs
  • SUPERVISE ALL EMPLOYEES: CONDUCT AN EVALUATION OF EMPLOYEE/EMPLOYEE PROBLEMS, COUNSEL, DISCIPLINES, OR TERMINATES the employee as appropriate, supporting all HR initiatives including LOAS and investigations.
  • Contribute to positive culture through diversity and inclusion, the utilization of Heartland Dental systems and world-class customer service
  • Communicate directly with the physicians regarding employee issues
  • Effectively assisted with development of employee policies and procedures for group practices.
  • Meet regularly with the doctors to determine and discuss the needs of the practice
  • Develop and implement, in conjunction with the physician and any outside marketing resources, internal and external marketing plans for the practice

Manager

PetSense
07.2021 - 12.2021
  • Oversee team members, ensuring performance is exceeding expectations. Hire and train employees, create and implement business strategies, and delegate tasks to team members.
  • Manage project teams to develop, execute, and complete assignments.
  • Design and implement the strategy that fulfils the objectives, maximizes revenues, profits, and market share of the company while streamlining overall operations pertaining to business development, and customer service
  • Outlined the long-term vision and goals for each account mapped with short-term strategies and action plans to achieve the goals
  • Manage functions pertaining to maintenance and growth of dedicated key accounts, increased brand loyalty and customer satisfaction, on-time delivery, pricing, master service agreements, and quality

General Operations Manager/HR Manager

Old Time Pottery
02.2016 - 01.2017
  • Spearhead the strategic planning, implementation, and direction of all operations of the 25+ member department in support of a $4.5 million location, with complete accountability of district performance, including budget management, full profit and loss responsibility, business analysis, payroll, and overall performance enhancement, while acting within the scope of company objectives and policies to accomplish overall goals.
  • Effectively execute company directives for marketing and expanding growth potential in the local markets
  • Worked with other departments to ensure alignment of company goals as set by senior management and ensured that the business growth strategies were met

Manager – Talent Acquisition & Training Development

Bath & Body Works
07.2014 - 07.2015
  • Led, mentored, and directed over 35 associates for a $6 million location. Strategically led the development, implementation, and evaluation of HR policies, programs, and services for the company’s overall management. Managed the HR operations, providing technical expertise in all areas of HR and Finance service delivery, including, Budgets, AP, Purchasing, Employee Relations, Payroll, and HR policy.
  • Facilitated E-Learning presentations every 4th week.
  • Led marketing and sales initiatives to implement corporate sales strategies.
  • Maintained a client-focused culture through coaching, individual empowerment, and service training.

Education

Bachelor of Business Administration - Human Resource Management

American Intercontinental University
Hoffman Estates, IL
11.2020

Skills

  • Operational efficiency management

  • Profit and loss management

  • Project coordination

  • Human resources strategy formulation

  • Procedure implementation

  • Coaching expertise

  • Customer relationship building

  • Proficient in recruitment processes and compliance

  • Budgeting and payroll processing

  • Training facilitation skills

  • Service excellence

  • Analytical problem-solving

  • Strategic leadership

  • Collaborative teamwork

  • Critical thinking abilities

  • Customer relationship development

  • Team development

  • Familiarity with various HRIS solutions

Timeline

Sales Activations Business/ Residential Specialist

Spectrum – Charter Communications
05.2023 - Current

Manager

PetSense
07.2021 - 12.2021

Office Manager of Operations

Heartland Dental
01.2021 - 10.2022

General Operations Manager/HR Manager

Old Time Pottery
02.2016 - 01.2017

Manager – Talent Acquisition & Training Development

Bath & Body Works
07.2014 - 07.2015

Bachelor of Business Administration - Human Resource Management

American Intercontinental University

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Scott Holmberg