Scott Holmberg

Work History

Telecommunications

Orlando, FL

05.2023 - Current

Managed inbound customer calls, addressing inquiries with professionalism and expertise
Documented call details in CRM systems for accurate record-keeping.
Provided product information to assist customers in informed decision making.
Escalated complex issues to supervisors for timely resolution.
Maintained knowledge of company products and services to enhance customer interactions
Consistently met or exceeded benchmarks for call speed, accuracy, and volume.

Heartland Dental

Florida

01.2021 - 10.2022

Directed support for HR initiatives to optimize workforce management.
Allocated staff positions to maintain coverage during all operational hours.
Evaluated employee performance, providing counsel or disciplinary actions as necessary.
Cultivated a positive organizational culture emphasizing diversity and inclusion.
Engaged directly with physicians to resolve employee-related issues efficiently.
Developed internal policies and procedures for effective group practice operations.
Coordinated daily office activities, enhancing overall operational workflow.
Maintained confidentiality in handling sensitive personnel documents and records.

PetSense

The Villages, Florida

07.2021 - 12.2021

Managed daily store operations, ensuring efficiency and high customer satisfaction.
Oversaw team performance, consistently exceeding expectations through effective leadership.
Hired, trained, and developed employees while implementing strategic business initiatives.
Designed and executed strategies that increased revenues and improved operational efficiency.
Coordinated scheduling to maximize staff coverage during peak business hours.
Conducted staff meetings to communicate objectives and gather feedback for improvement.
Resolved customer complaints promptly, maintaining a positive brand reputation.
Monitored inventory levels effectively to minimize waste without compromising demand.

Old Time Pottery

Orlando, Florida

02.2016 - 01.2017

Directed all operational functions for 25+ member department within $4.5 million location, ensuring accountability for performance metrics.
Executed marketing strategies to maximize growth opportunities in local markets.
Collaborated across departments to achieve senior management’s growth objectives successfully.
Supervised customer service efforts to uphold satisfaction standards among clients.
Reviewed budgets and controlled expenses to monitor financial health effectively.
Led recruitment processes from job postings to candidate screening, ensuring merit-based selections.
Facilitated employee recognition programs to improve morale and communication within the team.
Assessed employee development needs while providing constructive feedback on goal progress.

Bath & Body Works

Orlando, Florida

07.2014 - 07.2015

Led a team of over 35 associates at a $6 million location, ensuring high performance and morale.
Developed HR policies that streamlined service delivery across multiple departments.
Managed diverse HR operations while providing expertise in finance-related processes.
Conducted e-learning presentations every fourth week, fostering ongoing education.
Implemented corporate sales strategies through targeted marketing initiatives.
Coached team members regularly to elevate performance and service quality.
Addressed customer complaints efficiently to preserve brand reputation.
Held regular meetings with staff to discuss progress and strategize improvements.