Scott Holmberg
Orlando,USA
Summary
Results-driven General Manager and Operations Executive with a strong track record in managing operations and optimizing labor, productivity, quality control, and safety standards. Expertise in Talent Management and Learning & Development, with a history of implementing successful Continual Improvement Processes and Lean Methodology. Skilled in aligning human resources initiatives with business goals, ensuring efficiency and effectiveness. Strong presentation and interpersonal skills enhance stakeholder engagement and team dynamics.
Overview
18
18
years of professional experience
Work History
Sales Activation Business/ Residential Specialist
Spectrum – Charter Communications
Maitland, FL
05.2023 - Current
- Generated leads and managed sales of Spectrum’s business services to small and medium-sized enterprises.
- Conducted needs assessments to deliver tailored solutions for Internet, phone, TV, and mobile services.
Office Manager of Operations
Heartland Dental
Florida
01.2021 - 10.2022
- Directed support for HR initiatives to optimize workforce management.
- Allocated staff positions to maintain coverage during all operational hours.
- Evaluated employee performance, providing counsel or disciplinary actions as necessary.
- Cultivated a positive organizational culture emphasizing diversity and inclusion.
- Engaged directly with physicians to resolve employee-related issues efficiently.
- Developed internal policies and procedures for effective group practice operations.
- Coordinated daily office activities, enhancing overall operational workflow.
- Maintained confidentiality in handling sensitive personnel documents and records.
Manager
PetSense
The Villages, Florida
07.2021 - 12.2021
- Managed daily store operations, ensuring efficiency and high customer satisfaction.
- Oversaw team performance, consistently exceeding expectations through effective leadership.
- Hired, trained, and developed employees while implementing strategic business initiatives.
- Designed and executed strategies that increased revenues and improved operational efficiency.
- Coordinated scheduling to maximize staff coverage during peak business hours.
- Conducted staff meetings to communicate objectives and gather feedback for improvement.
- Resolved customer complaints promptly, maintaining a positive brand reputation.
- Monitored inventory levels effectively to minimize waste without compromising demand.
General Operations Manager/HR Manager
Old Time Pottery
Orlando, Florida
02.2016 - 01.2017
- Directed all operational functions for 25+ member department within $4.5 million location, ensuring accountability for performance metrics.
- Executed marketing strategies to maximize growth opportunities in local markets.
- Collaborated across departments to achieve senior management’s growth objectives successfully.
- Supervised customer service efforts to uphold satisfaction standards among clients.
- Reviewed budgets and controlled expenses to monitor financial health effectively.
- Led recruitment processes from job postings to candidate screening, ensuring merit-based selections.
- Facilitated employee recognition programs to improve morale and communication within the team.
- Assessed employee development needs while providing constructive feedback on goal progress.
Manager – Talent Acquisition & Training Development
Bath & Body Works
Orlando, Florida
07.2014 - 07.2015
- Led a team of over 35 associates at a $6 million location, ensuring high performance and morale.
- Developed HR policies that streamlined service delivery across multiple departments.
- Managed diverse HR operations while providing expertise in finance-related processes.
- Conducted e-learning presentations every fourth week, fostering ongoing education.
- Implemented corporate sales strategies through targeted marketing initiatives.
- Coached team members regularly to elevate performance and service quality.
- Addressed customer complaints efficiently to preserve brand reputation.
- Held regular meetings with staff to discuss progress and strategize improvements.
Education
Bachelor of Business Administration - Human Resource Management
American Intercontinental University
Hoffman Estates, IL11.2020
Skills
- Operational strategy development
- Financial planning and analysis
- Project oversight
- Leadership capabilities
- Human resources information systems
- Training program design
- Performance assessment methods
- Conflict mediation techniques
- Effective communication
- Interpersonal relations
- Analytical problem-solving
- Critical analysis
- Sales management
- Market analysis
- Customer relations
References
References available upon request.
Timeline
Sales Activation Business/ Residential Specialist
Spectrum – Charter Communications
05.2023 - Current
Manager
PetSense
07.2021 - 12.2021
Office Manager of Operations
Heartland Dental
01.2021 - 10.2022
General Operations Manager/HR Manager
Old Time Pottery
02.2016 - 01.2017
Manager – Talent Acquisition & Training Development
Bath & Body Works
07.2014 - 07.2015
Bachelor of Business Administration - Human Resource Management
American Intercontinental University
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