Scott Holmberg

• Facilitated case management operations by performing intake assessments, managing escalations, and delivering client advocacy services.
• Evaluated patient progress by systematically tracking journey and addressing ongoing needs through follow-up assessments.
• Evaluated patient needs and connected them with appropriate community resources for optimal support.
• Coordinated communication strategies among patients, families, caregivers, and healthcare agencies to strengthen patient support systems.
• Facilitated discussions with healthcare providers and families to develop comprehensive care plans that meet insurance requirements.
• Guided patients in understanding and completing applications to ensure access to Medicaid, Medicare, and other insurance options.
• Oversaw prior authorization and appeals processes, ensuring compliance and enhancing efficiency.

• Managed inbound customer calls, addressing inquiries with professionalism and expertise
• Documented call details in CRM systems for accurate record-keeping.
• Provided product information to assist customers in informed decision making.
• Escalated complex issues to supervisors for timely resolution.
  Maintained knowledge of company products and services to enhance customer interactions
• Consistently met or exceeded benchmarks for call speed, accuracy, and volume.
• Oversaw inbound customer call operations, addressing
  Analyzed and escalated intricate issues to supervisors, enhancing resolution efficiency.
  Updated and expanded knowledge of product lines and services to provide informed support during field agent and customer interactions.
  Monitored and optimized call performance metrics, ensuring alignment with established benchmarks for speed, accuracy, and volume.
  Increased productivity for field teams with efficient coordination, scheduling, and prioritization of service requests.

• Allocated staff positions to maintain coverage during all operational hours.
• Evaluated employee performance, providing counsel or disciplinary actions as necessary.
• Cultivated a positive organizational culture emphasizing diversity and inclusion.
• Engaged directly with physicians to resolve employee-related issues efficiently.
• Developed internal policies and procedures for effective group practice operations.
• Coordinated daily office activities, enhancing overall operational workflow.
• Maintained confidentiality in handling sensitive personnel documents and records.
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
• Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
• Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
• Processed medical insurance claims and payments.
• Assisted with medical coding and billing tasks.
• Conducted patient intake interviews, recording and documenting relevant information.

• Managed daily store operations, ensuring efficiency and high customer satisfaction.
• Oversaw team performance, consistently exceeding expectations through effective leadership.
• Hired, trained, and developed employees while implementing strategic business initiatives.
• Designed and executed strategies that increased revenues and improved operational efficiency.
• Coordinated scheduling to maximize staff coverage during peak business hours.
• Conducted staff meetings to communicate objectives and gather feedback for improvement.
• Resolved customer complaints promptly, maintaining a positive brand reputation.
• Monitored inventory levels effectively to minimize waste without compromising demand.

• Directed all operational functions for 25+ member department within $4.5 million location, ensuring accountability for performance metrics.
• Executed marketing strategies to maximize growth opportunities in local markets.
• Collaborated across departments to achieve senior management’s growth objectives successfully.
• Supervised customer service efforts to uphold satisfaction standards among clients.
• Reviewed budgets and controlled expenses to monitor financial health effectively.
• Led recruitment processes from job postings to candidate screening, ensuring merit-based selections.
• Facilitated employee recognition programs to improve morale and communication within the team.
• Assessed employee development needs while providing constructive feedback on goal progress.

• Led a team of over 35 associates at a $6 million location, ensuring high performance and morale.
• Developed HR policies that streamlined service delivery across multiple departments.
• Managed diverse HR operations while providing expertise in finance-related processes.
• Conducted e-learning presentations every fourth week, fostering ongoing education.
• Implemented corporate sales strategies through targeted marketing initiatives.
• Coached team members regularly to elevate performance and service quality.
• Addressed customer complaints efficiently to preserve brand reputation.
• Held regular meetings with staff to discuss progress and strategize improvements.