Scott Homan
Topeka
Summary
I was a DM for Circulation with the Topeka Capital Journal for 15 years. I was responsible for making sure the carriers picked up there papers and delivered papers accurately and on time. I would collect money from the stores we sold papers at and made spreadsheets to help speed the process up. I would take care of any customer complaints and would do what ever i could to keep subscribers for stopping there subscriptions. I have also managed fast food and a small souvenir store where i did the majority of the ordering and setting the prices on the product.
Overview
16
16
years of professional experience
Work History
Paper Route Carrier
Topeka Capital-Journal
02.2023 - Current
- Delivered newspapers and flyers to about Number homes daily.
- Planned daily rounds and determined most efficient way to distribute newspapers.
- Maintained up-to-date records of delivery routes and customer information.
- Assembled and bagged newspapers prior to delivery.
- Distributed papers in various weather conditions during early morning.
- Improved speed of delivery by creatively rerouting for completion in Number minutes.
- Operated delivery vehicles safely and efficiently.
Circulation Manager for Newspaper
Topeka Capital-Journal
12.2007 - 02.2023
- Distributed papers in various weather conditions during early morning.
- Planned daily rounds and determined most efficient way to distribute newspapers.
- Loaded and unloaded vehicles at distribution center, lifting heavy loads.
- Improved speed of delivery by creatively rerouting for completion in Number minutes.
- Collected payments from customers for subscriptions and delivery fees.
- Updated customers on schedule and delivery changes during holidays.
- Collaborated with team members to improve paper sorting and delivery speed.
- Resolved delivery complaints and escalated complex issues to management.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Maintained positive relationships with customers to promote continued business opportunities.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Immediately addressed problems with customers to promote speedy resolution.
- Assisted with sorting and organizing stockroom items.
- Implemented policies and procedures across warehouse and shipping platforms.
Sales Associate
AutoZone
07.2017 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Skills
- Cash Register Operations
- Time Management Skills
- Professional Relationships
- Customer Satisfaction
- Recordkeeping Requirements
- Shipping Documentation
- Delivery Procedures
- Valid Driver's License
- Customer Accounts Management
- Loading and Unloading
- Weekend Deliveries
- Closing Procedures
- Store Merchandising
- Order Shipping
- Store Layouts
- Effective Planning
- Customer Service Process Improvement
- Route Planning
- Delivery Management
- Company Guidelines
- Safe Vehicle Operations
- Forklift Operation
- Proof of Delivery
- Store Opening
- Information Updates
- Payment Handling
Timeline
Paper Route Carrier
Topeka Capital-Journal
02.2023 - Current
Sales Associate
AutoZone
07.2017 - 03.2021
Circulation Manager for Newspaper
Topeka Capital-Journal
12.2007 - 02.2023
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