Scott Home
Wilsonville,Oregon
Overview
50
50
years of professional experience
Work History
Sales Agent
Miz Mooz
Brooklyn, NY
09.2024 - 04.2025
- Resolved customer complaints promptly and effectively.
- Assisted senior management in developing strategies for increasing sales revenue.
- Developed relationships with customers by providing excellent customer service.
President
Musse and Cloud
Valencia, Spain
06.2014 - 10.2022
- Collaborated with staff members to ensure operational efficiency of the organization.
- Developed policies, procedures, and short-term and long-term goals for the organization.
- Initiated projects aimed at improving customer service standards across departments.
Sales Associate
DR Martens
Portland, Oregon
06.1993 - 11.2013
- Assisted customers in selecting appropriate products or services for their needs.
- Maintained accurate records of customer interactions and transactions.
- Provided personalized service to build relationships with customers.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Resolved customer complaints promptly and efficiently.
- Educated customers about products and services offered by the company.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Reset store displays for special events and seasonal merchandise changes.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Listened to customer needs to identify and recommend best products and services.
Sales Associate
Nordstrom
Los Angeles, CA
11.1982 - 06.1993
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
Sales Associate
Home Shoe Company
Portland, Oregon
06.1975 - 06.1981
- Upsold additional items based on customer interests and needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Organized stockroom shelves according to size, color or style.
- Engaged customers in friendly, professional dialogue to determine needs.
- Built and maintained relationships with peers and upper management to drive team success.
- Received and displayed product shipments on store retail shelves upon delivery.
Education
GED -
Lakeridge
Lake Oswego, OR06-1975
Skills
- Customer service
- Sales strategies
- Relationship building
- Conflict resolution
- Product knowledge
- Inventory management
- Effective communication
- Problem solving
- Brand awareness
- Sales presentations
- Closing sales
- Client relations
- Customer assistance
- Customer retention abilities
Timeline
Sales Agent
Miz Mooz
09.2024 - 04.2025
President
Musse and Cloud
06.2014 - 10.2022
Sales Associate
DR Martens
06.1993 - 11.2013
Sales Associate
Nordstrom
11.1982 - 06.1993
Sales Associate
Home Shoe Company
06.1975 - 06.1981
GED -
Lakeridge