Scott Homitz
Fleming Island,FL
Summary
Proven leader in hospitality and management, adept at fostering guest satisfaction and maintaining operational excellence. At Chili's Bar and Grill, I spearheaded initiatives that drove business growth and enhanced team performance through mentoring. Skilled in expense management and guest services, I excel in creating efficient, welcoming environments for both guests and employees.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
36
36
years of professional experience
Work History
Resort Manager
Pet Paradise Resort
07.2022 - 08.2024
- Created and managed accurate occupancy forecasts and budgets.
- Developed and implemented promotional strategies to increase occupancy.
- Assisted with development and distribution of marketing materials for facility.
- Evaluated and promptly resolved lodging facility operational issues.
- Fostered safe lodging environment with reliable and effective security services.
General Manager
Chilis's Bar and Grill
08.2012 - 06.2022
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
General Manager
Ruby Tuesday
04.1988 - 07.2012
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Collaborated with cross-functional teams to develop innovative solutions.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Some College - Hospitality Administration And Management
Valencia College
Orlando, FLHigh School Diploma -
Winter Haven Senior High School
Winter Haven, FL05.1980
Skills
- Expense Management
- Maintenance
- Property Maintenance
- Hospitality Management
- Financial reports
- Guest satisfaction
- Budget Planning
- Computer Skills
- Inventory Management
- Work Planning and Prioritization
- Guest Services
Golfing, Fishing, Camping,
Timeline
Resort Manager
Pet Paradise Resort
07.2022 - 08.2024
General Manager
Chilis's Bar and Grill
08.2012 - 06.2022
General Manager
Ruby Tuesday
04.1988 - 07.2012
Some College - Hospitality Administration And Management
Valencia College
High School Diploma -
Winter Haven Senior High School
Similar Profiles
Isabella SwopesIsabella Swopes
Playtime Coordinator at Pet Paradise ResortPlaytime Coordinator at Pet Paradise Resort
Jennifer SerbenJennifer Serben
Resort Associate at Pet Paradise ResortResort Associate at Pet Paradise Resort
Amy DonovanAmy Donovan
Resort Associate at Pet Paradise ResortResort Associate at Pet Paradise Resort