Scott Hounshell
Santa Clara,CA
Summary
Results-driven sales specialist with proven track record in group sales. Expertise in building strong client relationships, developing strategic sales plans, and driving revenue growth. Strong focus on team collaboration, adapting to changing needs, and consistently achieving targets. Known for excellent communication, negotiation, and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Group Sales Specialist
Classic Vacations
11.2010 - 11.2024
- Achieved over a 100 million in sales
- Earned 3 Presidents Club Awards for Highest Group Sales
- Continuously received accolades (complimentary letters) from travel industry professionals for above and beyond service
- Processing of payments for group contracts
- Resolved customer complaints promptly and professionally.
- Built and established strong relationships with customers, enabling long-term partnerships.
- Used knowledge of company products and services to recommend solutions to customers.
- Responded promptly to customer queries to increase overall satisfaction.
- Developed strong relationships with clients to grow business networks.
- Provided product information to customers and aligned products with customer needs to boost satisfaction.
- Followed up with customers after sales to gain feedback.
- Trained new employees on company policies and strong sales techniques.
- Stayed current on customer trends and requirements.
- Built and maintained pipeline that supported monthly, quarterly and annual goals.
- Negotiated contracts between clients and suppliers in order to secure favorable terms.
- Utilized strong communication skills to effectively convey product information and pricing to customers.
- Created and maintained relationships with clients, ensuring repeat business and referrals.
- Created detailed reports on all sales activities, including number of leads generated, calls made, deals closed.
- Generated leads and located opportunities for market expansion and business growth.
- Prepared detailed sales proposals outlining key benefits for potential customers.
- Highlighted new products and company promotions during sales pitches.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Committed to delivering excellent customer service while working in a fast-paced environment.
Associate Manager/Owner
Silk Tree Apartments
01.2005 - 11.2024
- Cleaning & maintenance of apartment complex and units
- Scheduling of contractors
Inside Sales Executive
Fast Break
01.2009 - 01.2010
- Achieved and acquired over $10,000 in unused entertainment and sports tickets from Corporations per month for resale
- Increased clientele by 25%
- Made 80 phone calls per day, which generated 20 new leads per day
- Developed FASTBREAK Marketing campaigns and support materials
- Implemented Salesforce.com as FASTBREAK CRM system
- Scheduled client meetings
- Redefined target contact within the client company
- Created and continuously updated FASTBREAK’s statement of benefits to prospective clients
- Built trust with clients by providing accurate information, timely follow-up and excellent customer service.
- Demonstrated strong communication skills in order to effectively convey product information and close sales.
- Built and established strong relationships with customers, enabling long-term partnerships.
- Built and maintained a customer database and contact lists.
- Responded promptly to customer queries to increase overall satisfaction.
- Identified upselling opportunities to increase average sale size.
- Generated leads and located opportunities for market expansion and business growth.
- Entered customer transaction information into company databases.
- Stayed current on customer trends and requirements.
- Utilized a consultative selling approach to identify customer needs and recommend appropriate solutions.
- Leveraged CRM software to track leads, manage accounts, analyze trends and optimize sales processes.
- Built and maintained pipeline that supported monthly, quarterly and annual goals.
Sales Representative for the Travel Division
San Jose Mercury News
01.2006 - 01.2008
- Generated $30,000 + in sales per month for online and print advertising
- Made 20 calls per day, which generated 5 new leads per day
- Scheduled meetings with clients
- Entered all client advertisements into database, while ensuring proper insertion into Newspaper
- Tracked monthly revenue in newspaper database system
- Developed support marketing materials for prospective clients
- Demonstrated excellent customer service skills when dealing with client inquiries.
- Communicated product features, advantages, and benefits to customers.
- Built and established strong relationships with customers, enabling long-term partnerships.
- Used knowledge of company products and services to recommend solutions to customers.
- Responded promptly to customer queries to increase overall satisfaction.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Met deadlines while maintaining high-quality deliverables.
Marketing Manager
Apple Vacations
01.2001 - 01.2006
- Created and Launched all West Coast advertising promotional campaigns, which increased sales by 20% per year
- Managed and oversaw a team that produced advertising faxes, flyers, brochures, direct mail pieces, along with email blasts that detailed Apple’s vacation packages, which generated 10 new sales leads per day
- Wrote all radio and television content for 30,60 & 90 sec commercials promoting Apple Vacations Destinations and hotels, which increased yearly sales by 25%
- Created unique quarterly corporate marketing campaign such as 'Strength in Numbers', which increased sales by an additional 15%
- Negotiated all advertising contracts for print, radio, and television
- Tracked and maintained the Advertising, Marketing, and Promotional budgets
Education
Bachelor of Science - Recreation Administration/Hospitality Management
San Jose State University
San Jose, CASkills
- Strong negotiation skills
- Sales strategy development
- Sales training
- Client acquisition
Timeline
Group Sales Specialist
Classic Vacations
11.2010 - 11.2024
Inside Sales Executive
Fast Break
01.2009 - 01.2010
Sales Representative for the Travel Division
San Jose Mercury News
01.2006 - 01.2008
Associate Manager/Owner
Silk Tree Apartments
01.2005 - 11.2024
Marketing Manager
Apple Vacations
01.2001 - 01.2006
Bachelor of Science - Recreation Administration/Hospitality Management
San Jose State University
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