SCOTT HOVDAL
Phoenix,AZ
Summary
Highly reliable Security Officer with great observational skills and strong follow-through on expectations and responsibilities. Maintains complete security in demanding and high need environments with deep commitment to being a team member. Trained in verbal de-escalation tactics, and defensive techniques.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Hospital Security Officer
St. Lukes Behavioral Health -Now Collage Medical Center.
Phoenix, AZ
03.2022 - Current
- ### High-Value Responsibility Gaps for Hospital Security Officer at St. Luke's Behavioral Health
- **Conducted regular training sessions for staff to enhance awareness of security protocols and emergency procedures.**
- **Implemented surveillance systems monitoring to ensure real-time detection and response to incidents on-site.**
- **Collaborated with healthcare teams to manage patient behavioral crises, ensuring safety and adherence to care protocols.**
- **Executed comprehensive inspections of facilities to identify vulnerabilities and recommend improvements to security measures.**
- **Maintained accurate records of all security incidents, providing detailed summaries for management review and analysis.**
- Responded promptly to alarms or calls for assistance from hospital staff or patients, deescalating tense situations when necessary.
- Assisted in emergency situations, providing timely response and coordination with medical staff for patient safety.
- Enhanced hospital security by conducting regular patrols and identifying potential safety hazards.
- Maintained detailed logs of daily activities, incidents, and actions taken during shifts as evidence in potential legal proceedings or investigations.
- Provided exceptional customer service to hospital visitors while maintaining security protocols and procedures.
- Trained new security officers on hospital policies, emergency response plans, and communication strategies.
- Managed access control systems, maintaining accurate records of employee credentials and visitor permits.
- Ensured proper functioning of all security equipment including metal detectors, intercoms, radios, panic buttons by conducting regular checks.
- Coordinated routine fire drills for hospital staff to ensure preparedness in case of an emergency situation.
- Supported the Hospital''s Lost and Found process by managing the inventory system for lost items within the premises.
- Conducted thorough investigations into security breaches, reporting findings to management for appropriate action.
- Conducted risk assessments on an ongoing basis which led to improvements in overall hospital security practices.
- Collaborated with local law enforcement agencies to maintain a secure environment for patients, staff, and visitors.
- Reduced unauthorized access incidents by monitoring surveillance cameras and managing visitor sign-in procedures.
- Mentored junior security officers, sharing knowledge and experiences that resulted in a more effective and cohesive team.
- Implemented effective crime prevention strategies through environmental design and situational awareness training for staff members.
- Contributed to the development of security policies and procedures, ensuring compliance with industry best practices.
- Assisted in the planning and execution of special events at the hospital, ensuring adequate security coverage was provided throughout each event''s duration.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Responded quickly to emergency situations to assess and deflect issues.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Monitored CCTV cameras and alarm systems for security breaches.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Investigated suspicious activities and persons to maintain security of premises.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Examined doors, windows and gates to verify security.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Security Officer
Dignity Health
Phoenix, AZ
03.2014 - 11.2021
- Leveraged critical thinking to identify and address potential security threats.
- Directed individuals through security processes, clearly explaining policies and procedures.
- Investigated incidents involving use of force or weaponry to minimize liability and protect public and security personnel safety.
- Completed incident reports for management and law enforcement officials.
- Patrolled the premises to identify and quickly respond to suspicious individuals or activities.
- Completed daily reports outlining regular activities and notable incidents, including theft and property damage.
- Monitored entrances and exits to control access and prohibit entry of unauthorized individuals.
- Brought in and worked with law enforcement, emergency personnel and firefighters to handle advanced situations.
- Responded to inquiries and requests for assistance from visitors and staff members.
- Skillfully operated hand-held devices and scanning machinery to complete thorough checks.
K9 Security Officer
Dignity Health
Phoenix, AZ
10.2016 - 06.2020
- Complied with Arizona Statutes referring to the elements of violent crimes and justification of use of force.
- Observe all policies and procedures of the K9 program as set forth by Dignity Health St. Joseph's Hospital.
- Ensure the health and welfare of assigned K9.
- Responds to all security related STAT calls, crimes in progress calls and assist Security officers when requested.
- Patrols hospital and related buildings and premises. Reports /responds to: suspicious acting individuals, suspicious vehicles on property and assists in maintaining control of unruly subjects.
- Complied with all mandatory in-service and training. Attended all training in obedience, protection and explosive detection. Maintain in file all documents of training.
Environmental Services Housekeeper
Dignity Health
Phoenix, AZ
12.2009 - 03.2014
- Used infection-control procedures to protect patients and staff from cross-contaminations.
- Cleaned and prepared patient rooms, beds, and gurneys in compliance with sanitation standards.
- Removed trash and waste from assigned areas and transported to appropriate disposal, recycling, or hazardous waste management areas.
- Followed policies and procedures regarding patient isolation.
- Maintained caution when handling infectious waste and other hazardous materials.
- Monitored housekeeping supply closet inventory and reported supply needs.
- Collected and transported soiled linens to support laundry operations.
- Reported broken or damaged equipment to supervisors and maintenance department.
- Completed checklists and documentation for work performed.
- Maintained health standards by consistently cleaning high-traffic areas such as corridors, restrooms and elevators.
- Demonstrated appropriate and safe use of tools and chemicals.
- Completed general cleaning functions in assigned areas according to established procedures and schedules.
- Mixed cleaning solutions with focus on safe and proper chemical handling.
Education
High School Diploma -
Home Schooled -1987-1989
Monrovia, Ca06-1989
Skills
Report generation
Identification verification
Investigate incidents
Collaborate with law enforcement
Problem-solving
Creative thinking
Metal detector operation
Coordination
Threat management
Security screenings
Patrol buildings
Write reports
Task prioritization
Screen personnel
Training
Public safety
Physical security
Incident reporting
De-escalation techniques
Access control
Policy enforcement
Patrol monitoring
Proactive approach
Crime prevention
Security awareness
Integrity maintenance
Security systems operation
Visitor management
ER security
Security training
Detail orientation
First aid administration
Alarm response
Teamwork
Teamwork and collaboration
Customer service
Team player
Honest and dependable
Time management
Reliable and responsible
Attention to detail
Problem-solving abilities
Multitasking
Punctuality
Multitasking Abilities
Adaptable and flexible
Conflict resolution
CPR certified
Theft prevention
Employee and visitor screening
Crisis intervention
Security protocols
Time management abilities
Adaptability
Team Training
Defensive tactics
Crisis management
Security procedures
Relationship building
Situational awareness
Conflict de-escalation
Security camera monitoring
Attentive and observant
Decision-making
Verbal and written communication
Effective communication
Active listening
Patrolling
Section name
Covid-19 vaccination card available upon request
Certification
Possess a Class 1 Fingerprint Card issued by DPS
Timeline
Hospital Security Officer
St. Lukes Behavioral Health -Now Collage Medical Center.
03.2022 - Current
K9 Security Officer
Dignity Health
10.2016 - 06.2020
Security Officer
Dignity Health
03.2014 - 11.2021
Environmental Services Housekeeper
Dignity Health
12.2009 - 03.2014
High School Diploma -
Home Schooled -1987-1989