Scott Howard

• Delivered packages along assigned routes, maintaining accurate tracking scans and on-time service standards.
• Communicated with customers professionally, resolving delivery questions and obtaining required signatures.
• Loaded and unloaded shipments safely, securing freight to prevent damage during transit.
• Inspected delivery vehicle before shifts, verifying readiness, safety compliance, and operational reliability.

• Led a team of baristas in delivering exceptional customer service and maintaining a high standard of product quality.
• Oversaw daily store operations, streamlining opening procedures, cash handling, and inventory control for smooth functioning.
• Addressed customer concerns and complaints swiftly, fostering a positive experience for every guest.
• Coordinated inventory management and supply ordering to maintain optimal stock levels and ensure availability.
• Trained new employees and delegated daily tasks and responsibilities.

• Managed an accurate register and produced daily sales reports backing up inventory usage numbers.
• Maintained stock of alcoholic beverages to ensure availability for customer orders. well-stocked and organized to meet expected demands.
• Consulted with managers to organize special events and promotions such as DJs & trivia nights to bring in new customers.
• Recruited and trained 4 other bartenders and barbacks and auditioned performers for various special events.
• Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding delays or errors.
• Recruited and trained 4 bartenders and barbacks, auditioning performers for special events to enhance customer experience.
• Requested official identification for alcohol purchases and verified details, consistently meeting strict legal standards of underage sales.
• Handled $1000 cash on a daily basis, which built trustworthiness and loyalty with owners.
• Requested official identification for alcohol purchases and verified details.

• Supported store management in achieving service and quality standards in daily operations while applying discounts for qualifying patients.
• Acted as the key holder and opener, facilitating timely business operations and supporting coworkers.
• Answered questions about medicinal uses and effects and qualities of different cannabis strains.
• Delivered high-quality service by providing a variety of cannabis products in a fast-paced environment.
• Creates inviting environment for customers by maintaining store organization and cleanliness.
• Open, shelved and merchandised new products in visually appealing and organized displays.
• Responsible key holder and opener, assuring that the business was open and that fellow coworkers were not waiting.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Trained and mentored new employees to maximize team performance.
• Listened to customer needs to identify and recommend suitable cannabis products.
• Processes accurate debit, CanPay, and cash sales transactions.
• Fostered customer loyalty and retention by ensuring consistently positive shopping experiences.
• Assisting customers with signing up for store text and website programs and provided details about benefits.
• Trained and mentored new employees to enhance team skills and improve overall service quality.

Please see the above description of the same current position and employer.

Crafted cocktails, poured beer and wine, and maintained consistent drink quality across busy service periods.

Processed orders through POS system, handled cash accurately, and balanced transactions at shift close.

Delivered attentive guest service, answered menu questions, and recommended beverages suited to customer preferences.

• Managed the accurate register and produced daily sales reports backing up inventory usage numbers.
• Upsold menu items to increase per sale revenue and maximize profits.
• Organized bar inventory and storage procedures to keep stock at optimal levels and meet expected customer demands.
• Stayed up-to-date on state laws regarding alcoholic beverage services and maintained 100% compliance for inspections.
• Requested official identification for alcohol purchases and verified details, consistently meeting strict legal standards of underage sales.
• Managed accurate register and produced daily sales reports backing up inventory usage numbers.
• Closed out cash register with 100% accuracy and prepared cashier report.
• Maintained accurate inventories and communicated ordering needs for liquor, beer, wine, and bar supplies.

• Supervised team of up to 4 merchandising employees and monitored adherence to company standards.
• Supervised team of 4 merchandising employees, ensuring compliance with company standards.
• Managed aesthetically pleasing displays to showcase company products and increase sales.
• Created interior displays to promote products in alignment with corporate sales objectives.
• Prepared interesting and innovative visual displays to grab customer interest and promote sales.
• Managed visually appealing displays that showcased company products and contributed to sales growth.
• Prepared innovative visual displays that attracted customer interest and supported sales objectives.
• Kept all graphics, signage and associated materials current.
• Upheld exacting standards store-wide for consistent and successful appeal to customers.