Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Scott Howell

Pevely,MO

Summary

Proven Elevator Mechanic Apprentice and Service Manager with a track record of optimizing workflow and enhancing safety. Demonstrates hand tools proficiency and exceptional customer service, leading to increased equipment lifespan and client satisfaction. Skilled in teamwork and safety management, consistently achieving goals through professional excellence and attention to detail.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Elevator Mechanic Apprentice

IUEC Local 3
07.2023 - Current
  • Optimized workflow by effectively prioritizing repair tasks based on urgency and available resources.
  • Maintained detailed records of all services performed, ensuring accurate documentation and easy reference for future needs.
  • Collaborated with building management to schedule timely elevator maintenance, minimizing disruptions to residents and visitors.
  • Increased equipment lifespan by performing regular lubrication procedures according to manufacturer guidelines.
  • Diagnosed complex mechanical issues using advanced troubleshooting techniques, resulting in prompt resolution of problems.
  • Enhanced elevator safety by conducting thorough inspections and identifying necessary repairs.
  • Installed new elevator systems in accordance with industry standards and local regulations, ensuring safe and reliable operation.
  • Provided exceptional customer service by addressing client concerns promptly while maintaining a professional demeanor.
  • Upgraded outdated elevator components with modern alternatives for improved performance and energy efficiency.
  • Responded swiftly to emergency calls for malfunctioning elevators, ensuring minimal disruption to building occupants'' daily routines.
  • Dismantled elevator or escalator units to remove and replace defective parts.
  • Installed elevators at different businesses.
  • Adhered to company policies, procedures, and safety guidelines during daily work activities.
  • Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
  • Upheld a clean driving record by following all safety guidelines while operating vehicles.

Service Manager

Bridgestone Retail Operations LLC.
01.2020 - 07.2023
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.
  • Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
  • Developed and maintained strong relationships with suppliers, ensuring timely delivery of parts and materials, which minimized service disruptions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Team Leader

Stanley Steemer International
02.2013 - 10.2018
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Upheld a clean driving record by following all safety guidelines while operating vehicles.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

GED - Basic

Hermann High School
Hermann, MO
12.1999

Skills

  • Hand tools proficiency
  • Strong work ethic
  • Customer service
  • Time management
  • Teamwork
  • Attention to detail
  • Safety management
  • Professionalism
  • Defensive driving techniques

Certification

• Certified Signal Person & Rigger Level 1

• OSHA 10

• CPR

Timeline

Elevator Mechanic Apprentice

IUEC Local 3
07.2023 - Current

Service Manager

Bridgestone Retail Operations LLC.
01.2020 - 07.2023

Team Leader

Stanley Steemer International
02.2013 - 10.2018

GED - Basic

Hermann High School

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Scott Howell