Summary
Overview
Work History
Education
Skills
Timeline
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Scott Hughes

Evansville,IN

Summary

Talented Senior Sales Associate familiar with sales offerings, market trends, and customer preferences. Expertise includes consultative-selling techniques and persuasive communication skills. Desiring to bring 25 years' experience to a new position with room for advancement.

Overview

25
25
years of professional experience

Work History

Senior Sales Associate

Verizon Wireless
Evansville, IN
03.1999 - Current
  • Assisted staff with selling process to meet and exceed individual and company sales goals.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Maintained awareness of advertised items to accurately recite current pricing and promotions.
  • Shared product knowledge to suggest merchandise and services to customers.
  • Kept customers engaged with positive, sales-minded attitude demonstrating pride in products.
  • Greeted patrons warmly at store entrance and offered assistance with finding needed items.
  • Mentored new sales team members on company standards, customer service techniques and effective sales strategies.
  • Checked store shelves and restocked products from inventory in back room.
  • Performed regular follow-up with existing clients to ensure satisfaction levels are maintained.
  • Familiarized self with new products and services to engage with customers about features and benefits.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Produced and develop new leads through techniques such as cold calling.

Store Manager

Verizon Wireless
Evansville, IN
02.2004 - 02.2007
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited and trained new employees to meet job requirements.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
  • Delegated work to staff, setting priorities and goals.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Provided leadership during times of organizational change or crisis situations.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Recruited and hired qualified candidates to fill open positions.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Education

Some College (No Degree) - Criminal Justice And Geology

Illinois Eastern Community Colleges
Olney, IL
08-1986

High School Diploma -

North High School
Evansville, IN
06-1986

Skills

  • Referral Generation
  • Market Trends Knowledge
  • Cold Calling Skills
  • Cold Calling Abilities
  • Solution Selling
  • Product Knowledge
  • Lead Generation

Timeline

Store Manager

Verizon Wireless
02.2004 - 02.2007

Senior Sales Associate

Verizon Wireless
03.1999 - Current

Some College (No Degree) - Criminal Justice And Geology

Illinois Eastern Community Colleges

High School Diploma -

North High School

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Scott Hughes