I have over 25 years experience in management. I am team builder with great people skills. I know the importance of customer satisfaction as well as helping my employer grow sales.
Overview
35
35
years of professional experience
Work History
Operations Manager
Executive Cleaning & Supply, Inc
01.1998 - 07.2023
Increased profit by streamlining operations.
Devised processes to boost long-term business success and increase profit levels.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Developed and maintained relationships with external vendors and suppliers.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Facilitated smooth collaboration between departments through clear communication channels.
Manufacturing Production Supervisor
Continental PET
01.1996 - 01.1998
Collaborated with cross-functional teams such as engineering, quality assurance, and logistics to troubleshoot problems and implement effective solutions for process improvements.
Cultivated professional working relationships with peers and supervisors.
Increased customer satisfaction and grew business by maintaining close relationships with customers.
Kept accurate and detailed records of personnel progress and productivity.
Evaluated team member performance regularly to identify and resolve productivity concerns.
Evaluated existing production processes and identified areas for improvement.
Implemented cost-saving initiatives to reduce production costs while maintaining high quality standards.
Reviewed customer feedback and developed strategies to improve product quality.
Contributed to workforce planning efforts by accurately forecasting staffing needs based on historical trends and projected future demand.
Managed inventory levels efficiently to ensure availability of raw materials for uninterrupted production runs while avoiding excess stockpiles.
Spearheaded employee development initiatives by conducting regular performance reviews, setting achievable goals, and providing support for professional growth opportunities.
Production Supervisor
Hazlewood Farms Bakeries
02.1994 - 01.1996
Negotiated contracts with suppliers to secure best pricing and quality of components.
Built relationships with customers and managed accounts to drive revenue and profit.
Improved distribution efficiency with design, development, and testing of embedded software applications.
Implemented cost-saving initiatives to reduce production costs while maintaining high quality standards.
Established clear priorities and production quality standards.
Supervised ongoing daily production phases.
Coordinated with other departments to maintain smooth and efficient product flow.
Located and resolved problems with team production and performance to maintain consistent quality levels.
Created an inclusive work culture that encouraged collaboration and open communication among staff members at all levels within the organization.
Communications Systems Operator
United States Air Force, USAF
03.1988 - 07.1991
Implemented encryption protocols for secure data transmission, protecting sensitive organizational information from potential threats.
Supported customers by managing Number calls per day efficiently while maintaining professionalism and upbeat tone.
Performed minor troubleshooting on communications equipment to alleviate downtime.
Proactively identified potential security vulnerabilities within communications infrastructure, taking appropriate measures to mitigate risks and prevent breaches.
Increased system reliability with regular maintenance checks and prompt resolution of technical issues.
Ensured secure communication channels, safeguarding sensitive information from unauthorized access.
Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
High School Diploma - Industrial Electricity
Mercy Vocational High School
Philadelphia, PA
05.1987
Skills
Inventory Control
Superb time management skills
Operational Efficiency
Employee Relations
Assignment Delegation
Supply Chain Management
Inventory Tracking and Management
Policies and procedures implementation
Budget Control
Project management abilities
Administrative Management
Operations Management
Staff training/development
Warehouse Operations
Employee Scheduling
Timeline
Operations Manager
Executive Cleaning & Supply, Inc
01.1998 - 07.2023
Manufacturing Production Supervisor
Continental PET
01.1996 - 01.1998
Production Supervisor
Hazlewood Farms Bakeries
02.1994 - 01.1996
Communications Systems Operator
United States Air Force, USAF
03.1988 - 07.1991
High School Diploma - Industrial Electricity
Mercy Vocational High School
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