Summary
Overview
Work History
Education
Skills
Timeline
Generic

Scott Imler

HANOVER,PA

Summary

Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.

Versatile team member offering over 4 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers.

Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

28
28
years of professional experience

Work History

Instacart Shopper

Instacart Shoppers
08.2019 - Current
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
  • Loaded and unloaded orders at customer's homes or locations.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consulted with customers on food selections and custom order requests.
  • Kept vehicle clean and neat to offer professional impression to every customer.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.

Forklift Operator

G N S FOODS INC
Abbottstown, PA
12.2022 - Current
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Unloaded materials and goods at designated locations for best project availability.
  • Removed orders from storage, wrapped, and staged for shipments.
  • Maneuvered forklift safely in congested and confined areas using Skill and Technique.
  • Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
  • Communicated with floor managers to determine merchandise placement.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Inspected equipment for defects and performed repairs or maintenance tasks.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Completed cycle counts and monthly inventory.
  • Assessed equipment for damage, wear, battery life, and fluid levels.
  • Moved levers or controls to operate forklifts, lifting beams with swivel-hooks and hoists to transport and load materials.
  • Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
  • Adjusted machinery and notified supervisors of malfunctions.
  • Reviewed daily production schedules to inform effective prioritization and delegation of tasks.
  • Weighed materials or products to record weight or other production data on tags or labels.
  • Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
  • Promoted operational efficiency by maximizing loads on each transfer.
  • Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
  • Performed routine maintenance on vehicles or auxiliary equipment by recharging batteries, lubricating parts and refueling.
  • Used Deacom to add, move, delete, ship, and receive internally and externally.

Leadperson A

Hanover Foods Inc
08.2012 - 08.2021
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Identified issues, analyzed information and provided solutions to problems.
  • Resolved problems, improved operations and provided exceptional service.
  • Improved operations through consistent hard work and dedication.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Participated in team-building activities to enhance working relationships.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Used coordination and planning skills to achieve results according to schedule.

Owner

Superior Exteriors
01.1996 - 08.2012
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Optimized team hiring, training and performance.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

Education

Williamsport Area Senior High School
Williamsport, PA
09.1989

Skills

  • Customer Service
  • Sales Proficiency
  • Verbal and Written Communication
  • Verifying Order Accuracy
  • Purchase Recommendations
  • Providing Feedback
  • Personal Shopping
  • Organization and Planning
  • Attention to Detail
  • Customer Buying Habits
  • Heavy Lifting
  • Upbeat and Outgoing Attitude
  • Prioritizing Orders
  • Proper Storage Procedures
  • Effective Multitasking
  • Performance Goals
  • Delivery Procedures
  • Guest Satisfaction
  • Bagging Items
  • Guest Inquiries
  • Productivity Performance
  • Hygiene Standards
  • Staff Training
  • Job Assignments
  • Overseeing Daily Activities
  • Giving Constructive Feedback
  • Evaluating Employee Work
  • Team Supervision
  • Personal Protection Equipment (PPE)
  • Teamwork and Collaboration
  • Crew Supervision
  • Bill of Lading
  • Safety Rules
  • Staging and Sorting
  • Leading Employees
  • Hazardous Chemicals
  • Hand Trucks
  • Overcoming Obstacles
  • Motivational Leadership
  • Workplace Safety

Timeline

Forklift Operator

G N S FOODS INC
12.2022 - Current

Instacart Shopper

Instacart Shoppers
08.2019 - Current

Leadperson A

Hanover Foods Inc
08.2012 - 08.2021

Owner

Superior Exteriors
01.1996 - 08.2012

Williamsport Area Senior High School

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Scott Imler