Scott Ingenito

• Teamed up with sales and parts specialists in project planning and deliveries to achieve on-time and within budget completion.
• Collaborated with suppliers in development and implementation of improvement plans, promotional strategies, and customer services optimization.
• Supervised mechanics, service advisors and sales personnel.
• Checked employee and resource utilization for each department.
• Monitored financial performance through daily reports.
• Cultivated strong internal, customer, and manufacturer relationships.
• Drove optimization of client experience, surpassing corporate objectives and delivering additional 20% business growth.
• Provided staff training, coaching and mentoring to effectively implement best practices and new policies or programs.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
• Maintained effective customer service by responding to service requests quickly to increase overall gross by 40%.

Analyzed account information to improve and optimize customer relations, resulting in higher CSI scores.

• Exceeded team goals and collaborated with staff members
  
  
  to implement customer service initiatives.
• Monitored product quality and communicated necessary improvements to General Manager.
• Followed up with customers during and after installations to verify satisfaction.

Trained several less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.

• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase labor gross over 40%.
• Oversaw team of service professionals focused on customer satisfaction.
• Hired and trained new technicians to improve efficiency of department and cultivate productive work atmosphere.
• Maintained effective customer service by responding to service requests quickly to increase overall labor gross by over 40%.

• Met with customers to discuss service needs and develop effective and practical solutions.
• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Followed up with customers during and after installations to verify satisfaction.
• Managed team of 25 employees in service and warranty processes to comply with all policies across company.

• Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
• Responsible for achieving sales goals for 2 locations
• Consistently increased sales, avg of 27%, over 3 years for new location
• Implemented inspection procedure for accurate vehicle inspections
• Controlled expenses in order to maintain profits

• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Managed a successful team to 30% sales increases
• Successful in communicating team goals through weekly meetings
• Implemented training procedure for new general service techs – speeding profitability