Scott Ingram
Sales/Office Admin/Customer Service
Wagoner,OK
Summary
Office professional with comprehensive background in administrative support and office management. Expertise in streamlining office procedures, managing schedules, and handling communications. Proficient in Microsoft Office Suite and excellent interpersonal skills. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
20
20
years of professional experience
Work History
Retail Sales/Shipping and Receiving Manager
Tractor Supply Company
Wagoner, OK
11.2022 - 12.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Owner
Scott's Handyman Services
Wagoner, OK
02.2016 - 11.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Sales Manager
Full Tilt Wraps
Tulsa, OK
03.2017 - 07.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Developed comprehensive product knowledge, enabling tailored solutions for clients specific needs.
- Attended industry events and conventions to explain sales opportunities.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
Owner/Operator Truck Driver
Land Air
Greenville, TN
11.2004 - 02.2008
- Managed day-to-day business operations.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Assessed financial reports and statements regularly to update processes and operations for greater profitability.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Promoted a safe work environment by adhering to company policies and federal regulations governing commercial vehicle operations.
- Maintained current Class A CDL with Hazardous Materials endorsements.
Education
Some College (No Degree) - Geographic Information Systems
Pittsburg State University
Pittsburg 05.2001 -
Skills
Strong verbal communication skills
Database record maintenance
Management of email correspondence
Proficient in Microsoft Outlook
Efficient filing and record management
Skilled in using Microsoft Office tools
Strong People Skill
Timeline
Retail Sales/Shipping and Receiving Manager
Tractor Supply Company
11.2022 - 12.2024
Sales Manager
Full Tilt Wraps
03.2017 - 07.2020
Owner
Scott's Handyman Services
02.2016 - 11.2022
Owner/Operator Truck Driver
Land Air
11.2004 - 02.2008
Some College (No Degree) - Geographic Information Systems
Pittsburg State University
05.2001 -
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