SCOTT IRVINE

Work History

Park Ranger / Education Coordinator

National Park Service U.S. Department of Interior

Vancouver, WA

07.2016 - 12.2022

Interacted pleasantly with visitors and promoted park rules, regulations and safety measures to educate and inform.
Performed event coordination for all Educational and Historical community propgrams.
Planned large-scale events such as lantern tours, Fee based programs, camps, conferences, and meetings.
Provided information and guidance for park visitors, answered questions and inquiries and suggested trails for hiking.
Trained new park rangers and team members in all operations and policies while offering mentorship and assistance with duties.
Managed event logistics and operations.
Selected and ordered décor and event materials.
Streamlined event efficiencies by accurately coordinating and managing customer itineraries.
Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
Supervised onsite team of caterers, audio-visual technicians, and facility management team.
Led vendor negotiations to obtain cost-effective services and products.
Enforced laws and regulations within parks for campgrounds, trails, nature preserves and roadways.
Developed cultural history management plans to preserve and restore ethnic history, historical sites and preserve local folklore.
Organized and presented regional history lectures and presentations for children and adults.
Evaluated reports on special permit requests, scenic easement and park visitation.
Answered and redirected incoming phone calls for office.
Organized new employee orientation schedules for new hires.
Posted positions through approved recruitment channels.
Assigned work activities for staff related to employment, compensation, labor relations and employee relations.
Helped employees register for benefits programs using online portals.
Tracked various statistics and kept detailed records to support human resources department.
Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
Assisted with on-boarding process of new hires.
Filed paperwork, sorted and delivered mail and maintained office organization.
Delivered friendly assistance with new hires throughout interviewing and hiring process.
Prepared monthly, weekly and daily logs using Microsoft Office Suite.
Coordinated itineraries and scheduled appointments for human resources staff.

Human Resources Specialist

US Army Garrison, Schofield Barracks

02.2006 - 06.2008

Provided technical and administrative support to 73 subordinate military units throughout the Pacific Command
Guaranteed that all subordinates were fully trained to meet mission objectives.
Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.

Front Office Supervisor

Maui Coast Hotel

11.2004 - 01.2006

Established and updated work schedules to account for changing staff levels and expected workloads.
Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
Utilized client and staff feedback to maintain customer partnerships and increase revenue.
Trained team members on new hotel services and products to support promotional efforts.
Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
Handled billing information over phone.
Maintained awareness of types of rooms available in different resort locations.
Worked closely with front desk to achieve full occupancy of property.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Front Office Supervisor & Group and Team Manager

Paramount Hotel

11.2000 - 07.2001

Assisted Front Office Manager with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
Established and updated work schedules to account for changing staff levels and expected workloads.
Coached employees through day-to-day work and complex problems.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Dispersed petty cash to employees and collected and managed receipts.
Standardized office structures and processes to promote collaboration and increased performance.
Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
Kept accounts in balance and ran daily reports to verify totals.
Looked over pending check-ins and payment processes to complete closing procedures.

Front Office Night Manager

Benson Hotel

11.1989 - 09.1996

Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
Kept accounts in balance and ran daily reports to verify totals.
Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
Looked over pending check-ins and payment processes to complete closing procedures.
Oversaw night auditing of daily room occupancy and hotel revenue.
Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
Collaborated with team members to handle guest requirements from check-in through check-out.
Applied mathematical abilities to calculate and check figures in accounting systems.
Provided customers with information about availability and pricing.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Resolved various issues and discrepancies for customers.

Summary

Overview

Work History

Park Ranger / Education Coordinator

Human Resources Specialist

Front Office Supervisor

Front Office Supervisor & Group and Team Manager

Front Office Night Manager

Education

Command Control Communication And Intel Course -

Bachelor of Arts - Fine Arts

Skills

Community Service

Work Availability

Timeline

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