Scott R. Jackson

· Oversee day-to-day dock operations to ensure freight is processed accurately and efficiently.

· Coordinate closely with drivers and dispatch personnel to maintain optimal scheduling and delivery timelines.

· Monitor freight movement and workflow to identify and resolve operational inefficiencies, while upholding OSHA safety standards.

· Lead, mentor, and evaluate dockworkers to enhance team productivity and reduce loading errors.

· Operate and manage Transportation Management Systems (TMS) and scanning technologies to track freight in real time.

· Analyze and report key operational metrics to inform continuous improvement initiatives.

· Administer disciplinary actions in accordance with company policies to maintain workplace accountability.

· Engage in proactive communication and negotiation with union representatives to address labor concerns and ensure adherence to collective bargaining agreements.

• Managed daily operations for a successful small business, ensuring efficient processes and quality services.
• Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
• Promoted business via social media to generate leads and maximize brand identity.
• Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
• Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
• Maintained compliance with industry regulations through regular audits and updates of policies or procedures as needed.

• Responsible for second largest warehouse in the country managing 16 direct reports (Drivers, Forklift Operators and Technicians)
• Manages truck fleet to ensure proper compliance of Department of Transportation regulations
• Processes the payroll for employees on weekly basis and manages PTO and vacation requests
• Interviews and selects candidates for open roles for the Chicago location
• Partners with staffing agency to fill immediate or temporary openings
• Coaching and mentoring of staff
• Responsible for annual audits to consist of inventory of 2,000 containers
• Orders supplies and ensures everything is properly stocked
• Vendor management of equipment suppliers such as Pirtek, Apex, Hyster and Clark

• Responsible for delivery and pickup of containers to and from various Chicagoland customer locations
• Delivered excellent rapport with PODS customers to ensure they have an exceptional experience
• Maintained the weekly KPI report to ensure mileage and fuel expenses are accurate
• Routinely checked PODS inventory to make sure our location has an accurate count of containers

• Responsible for delivery and pickup of containers to and from various Chicagoland customer locations
• Delivered excellent rapport with PODS customers to ensure they have an exceptional experience

• Responsible for delivery of US mail
• Loaded and unloaded bins of postal mail in a 53-foot trailer
• Accurately sorted and distributed mail to proper locations

• Delivered Ready Mix concrete (up to 10 yards) to assigned construction sites
• Loaded and unloaded the truck with sand, rock and concrete mix
• Maintained proper cleanliness standards and safety procedures required by the company