Summary
Overview
Work History
Education
Skills
Timeline
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Scott Jader

Scott Jader

Maplewood,MN

Summary

Communicative and organized Client Advisor with experience providing exceptional client support services. Adapt at managing existing client relationships and formulating and implementing advice. In search of a new and challenging opportunity to leverage extensive knowledge of large, complex strategic account/program management. Very interested in being part of a highly energized team of client success professionals contributing to the companies growth and market share expansion.

Overview

18
18
years of professional experience

Work History

Sr. Client Partner

Accruent
08.2016 - 05.2023
  • Establish and manage strategic tier 1 client(s) business relationship with key decision makers
  • Manages all aspects of accounts serving as trusted advisor, escalation point, and problem solver
  • Responsible for maintaining annual recurring SaaS revenue and building additional revenue through consulting engagements, up-sell and cross-selling of new solution
  • Assist and negotiate in development of statements of work and software proposals
  • Conduct client business reviews to ensure business benefits are being achieved
  • Key Achievements:
  • Drive successful relationships resulting in over $5M annual sales renewals 2017-2022
  • Met or exceeded revenue goals every year for solution cross-sell/upsell objectives
  • Help develop and drive client value assessments
  • Instrumental in helping to guide product roadmap
  • Lead efforts to reduce $12M in annual maintenance costs for large key account
  • Liaised with sales, marketing, and product management teams to develop solutions and accomplish shared objectives
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases

GLOBAL SERVICES DIRECTOR

Blue Yonder
01.2012 - 08.2016
  • Establishes C-level strategic relationship with client(s) that transcends tactical engagement details, becoming ‘trusted advisor' to clients on long-term global supply chain objectives
  • Develops and presents strategic supply vision within clients supply chain and transportation requirements
  • Provides leadership and mentorship to professional services and sales teams
  • Ensures delivery of value/ROI
  • Manage project budgets and revenue
  • Serve as single point of contact
  • Manage development of all proposal documents and Statement of Work(s) for professional services
  • Key Achievements:
  • Exceeded 2012, 2013 and 2014 revenue and booking targets of $5-$7M
  • Expanded application portfolio via successful proof of concept programs resulting in over $2M in license sales
  • Turned around large struggling retail account resulting in over $3M in professional services revenue
  • Identified issues, analyzed information and provided solutions to problems.

SR. MANAGER

Wipro Technologies
12.2008 - 01.2012
  • Responsible for building oracle retail practice for north America
  • Responsibilities include finding and qualifying opportunities, identify scope, determine resource allocations, prepare project commercials and master services agreements
  • Work closely with Wipro delivery team to execute all project phases to insure successful software delivery and customer satisfaction
  • Ultimate responsibility for all phases of building a successful practice, i.e. sales, services, oracle partner relationships, and management reporting
  • Key achievements:
  • Helped grow north Americas team from 6 employees to 40
  • Supported sales efforts in growing revenue in north America from $10 to $30 million
  • Personally, drove over $5 million in consulting revenue
  • Lead efforts in building a strong partnership with oracle retail resulting in $20 million-dollar pipeline
  • Provided strong leadership to enhance team productivity and morale

CONSULTING SALES DIRECTOR

Oracle
01.2006 - 01.2008
  • Responsible for generating consulting services for new and existing oracle retail customers, for all retail assets, in assigned territory
  • Areas of responsibility include; generate leads and qualify project opportunities, conduct discovery processes and analyze project scope and risk, develop prepare and present bids, obtain all internal approvals, and close opportunity
  • Responsible for assisting in alignment of delivery resources for all projects and maintain direct relationship with oracle retail sales force
  • Key achievements:
  • Generated over $4 million dollars in bookings
  • Generated pipeline of more than $7 million
  • Developed key partnerships with industry-leading organizations to strengthen professional network and expand future business opportunities
  • Handled customer relations issues, enabling quick resolution, and client satisfaction
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets
  • Met with clients, delivering presentations, and educating on product and service features and offerings

Account Manager

01.2005 - 01.2006
  • Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue
  • Responsible for; qualifying opportunities, account development, account plans and selling strategy, prospect influence maps, managing pre-sales and services resources, development and presentation of business benefits and ROI analysis, managing contract negotiations, risk mitigation, and final approval process
  • Key Achievements:
  • Sold $1.6M software deal to mid-market specialty retailer
  • Sold over $500K in professional services
  • Successfully built selling strategy for marketing to mid-tier retailers resulting in over $5M in pipe-line

Education

.. - Law Enforcement

University of Minnesota - Duluth
Duluth, MN

.. - Law Enforcement

Century College
White Bear Lake, MN

Skills

  • Presentation delivery
  • Team building
  • Mentoring
  • Self-starter
  • Quick study
  • MS Office Suite
  • SalesForce
  • Partnering with cross-functional disciplines
  • Client direction
  • Client collaboration
  • Strong client relations skills
  • Understanding of client business requirements
  • Client health monitoring
  • Partner Relationships

Timeline

Sr. Client Partner

Accruent
08.2016 - 05.2023

GLOBAL SERVICES DIRECTOR

Blue Yonder
01.2012 - 08.2016

SR. MANAGER

Wipro Technologies
12.2008 - 01.2012

CONSULTING SALES DIRECTOR

Oracle
01.2006 - 01.2008

Account Manager

01.2005 - 01.2006

.. - Law Enforcement

University of Minnesota - Duluth

.. - Law Enforcement

Century College

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Scott Jader