Scott Jaworski
New Hope,PA
Summary
Accomplished and visionary cloud architecture executive with 26+ years of experience driving organizational growth, optimizing performance, and increasing profitability through strategic technology initiatives. Known for innovative problem-solving, resourcefulness, and an unwavering commitment to finding solutions that enhance customer satisfaction while achieving operational efficiencies and cost reductions. Skilled communicator adept at simplifying complex technical concepts for diverse audiences. Recognized for robust business acumen, strategic leadership, and a strong educational foundation, including an MSIS in Information Management and a Graduate Certificate in Enterprise Architecture.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Vice President, Customer Success Data Cloud
Salesforce
06.2012 - Current
- Spearheading alignment with Sales OU leaders Retail, Manufacturing & Public Sector customers
- Create and drive new ACV for enterprise customers +80% growth YoY
- Collaborating with centralized capacity planning teams to ensure optimal coverage through strategic quarterly and annual hiring plans
- Serving as Executive Sponsor for key Signature Customers
- Driving strategic initiatives for professional and skill development programs across team
- Fostering strong communication loops with Sales to enhance awareness of Customer Success Group initiatives and operational synergies.
Senior Director, Healthcare & Life Sciences Architecture Practice
Salesforce
02.2022 - 11.2023
- Directed high-performing team of 32 ICs and 3 Managers, achieving 100% headcount attainment and zero attrition
- Established pioneering Architecture Organization, enhancing deal efficiencies and expanding cross-cloud opportunities
- Reintroduced App Innovation Customer workshops, generating $15 million in pipeline and engaging over 150 customers in seven cities
- Launched A360 program in HLS, driving customer success and future upselling opportunities.
- Instituted formal operating procedures and enforced adherence to policies and regulations that impacted bottom-line.
Senior Director, Service Cloud Specialist
Salesforce
11.2020 - 01.2021
- Led team of 14 ICs and 1 Manager with full headcount attainment and zero attrition
- Mentored and developed team member to succeed in role, ensuring leadership continuity
- Achieved over 20% year-on-year growth in Service Cloud sales within HLS
- Developed strategic customer-facing partner programs with Neuraflash, driving significant pipeline growth and over $5 million in Annual Contract Value (ACV).
Director, Solutions Engineering
Salesforce
02.2017 - 11.2020
- Led various HLS Solution Engineering teams, maintaining 100% headcount attainment and zero attrition
- Managed team overseeing $54 million in pipeline for FY21, achieving 100% ACV attainment
- Successfully mentored 7 out of 8 team members into leadership roles.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Certified Master Enterprise Architect
Salesforce
02.2014 - 01.2017
- Developed strategy, technical knowledge, and process artifacts for technical teams and customers
- Designed application solutions on Salesforce.com to align with business goals
- Built first HLS Reference Architecture, setting new standard for industry.
- Designed solutions for modern and legacy applications.
- Developed application frameworks, standardized procedures, and managed delivery processes.
- Researched and evaluated available tools to determine proper method of developing artifacts.
- Worked effectively in Agile environments to maintain efficient project work.
- Put together strategic plan to keep solutions in line with company and industry standards.
- Designed internal process improvements to automate repetitive tasks, shortening data delivery times.
- Verified isolation of data to specific geographic borders to comply with national and international data transmission laws and regulations.
Principal Solutions Engineer
Salesforce
05.2013 - 02.2014
- Championed cloud solutions and Salesforce's role in customer success
- Architected multi-cloud solutions and served as a trusted advisor throughout sales cycle
- Developed go-to-market strategies, achieving significant sales milestones and accolades.
- Designed and prepared technical presentations and recommended solutions for client issues.
- Maintained communication with internal stakeholders and provided mentorship to processes.
- Developed robust, scalable, modular and API-centric infrastructures.
- Analyzed proposed technical solutions based on customer requirements.
Lead Sales Engineer
Salesforce
06.2012 - 04.2013
- In first 8 months at Salesforce closed $1.8 million in ACV and was number 2 Sales Engineer in region to close FY13
- Opened 2 green field accounts, most notably was Hershey
- My green field accounts accounted for $1 million in ACV for FY13
- Was named Rookie of year for FY13 after only 8 months in Salesforce for East region
- Promoted to Principal Sales Engineer within 1 year of being hired.
- Collaborated with sales and engineering to meet and exceed revenue targets.
- Communicated complex sales and engineering concepts to prospective users clearly and with constant customer focus.
- Thrived in fast-paced environment, constantly re-prioritized and maintained relentless focus on sales process.
- Mastered company product line and configured live product and software demonstrations.
Director of Sales & Marketing Systems
L'Oréal USA
05.2007 - 06.2012
- Slashed support costs by more than 73% by architecting 5 custom Salesforce.com applications
- Strengthened collaboration between field teams to optimize closing rates by rolling out Salesforce.com Chatter to more than 1.6K users
- Efforts generated +12% sales growth for Chatter users
- Division Systems Officer of Executive Leadership Team charged with developing digital media strategy for Active Cosmetics brand
- Architected new KPI reporting platform which included retiring 3 legacy systems, eliminating 90% of outdated reports, and removing report generation bottlenecks
- Led architecture and execution of Business Intelligence strategy for Luxury Products Marketing and Sales divisions
- Retired SAP BW legacy system, eliminated report generation bottlenecks, and educated 250 end users on new reporting applications
- Chosen out of 155 submissions to receive L'Oréal USA's Beauty Shaker Award for Excellence for $50K effort to boost sales; rolled out project to 400 people within 4 weeks.
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
- Collaborated with marketing teams to help sales campaigns reach target audiences.
Information Technology Manager, Quality & Compliance Systems
Johnson & Johnson
01.2005 - 12.2007
- Reduced annual overhead by $150K by introducing web publishing to eliminate redundant viewer licenses
- Commanded $3M implementation of North American document management system that streamlined approval of validated SOPs, Batch Records, and Pharmaceutical Manufacturing documents.
- Reviewed and assessed architecture design, implementation, testing, and deployment needs to identify project requirements and costs.
- Facilitated Enterprise Data Warehouse (EDW) initiative by developing requirements and customized methodology to improve management decision support reporting.
- Developed standards, set specifications and complied with federal, state, and local legislation.
Manager, SAP Center of Excellence
Johnson & Johnson
08.1999 - 06.2007
- Established SAP Center of Excellence and developed Computer System Validation function
- Streamlined enhancement processes, reducing turnaround times by 50%.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Operations Manager, Consumer Information Center
Johnson & Johnson
01.2002 - 12.2005
- Led cross-functional team through strategic initiative to outsource daily operations
- Selected and managed performance of vendors through transition, including daily operational support, agent training, telecommunication allocation, and technology support
- Developed budgets and plans for Telecommunication, Operations, and Technology teams to seamlessly transition to new suppliers within an aggressive 6-month timeframe
- Saved $1M and achieved Green Belt Certification by leading Six Sigma initiative to improve consumer call center efficiency
- Spearheaded Audit Trail project that accelerated efficiency of call management system by 28% and reduced call time 15%.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed and implemented strategies to maximize customer satisfaction.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Information Technology Project Lead, Marketing Applications
Johnson & Johnson
01.2001 - 12.2002
- Directed design and development of validated custom web content authoring application and docbase architecture for jnjgateway.com supporting all Marketing groups within the Medical Devices sector
- Contributions resulted in promotion within 1 year to Operations Manager for Consumer Information Center.
- Partnered with project team members to identify and quickly address problems.
- Developed and implemented project plans and budgets to ensure successful execution.
- Facilitated workshops to collect project requirements and user feedback.
- Monitored project progress, identified risks and took corrective action as needed.
Information Technology Analyst
Johnson & Johnson
08.1999 - 12.2000
- Provided support toMedical Affairs division
- Implemented MARKUS System which housed all validated SOPs and Standard Responses for Janssen Call Centers
- Received Janssen Information Management Excellence Award for Outstanding Customer Service within 4 months of hire.
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
- Improved systems with addition of new features and infrastructure.
- Reviewed technical work of consultants and third-party support providers.
- Participated in internal audits regarding quality management system.
Education
Graduate Certificate in Enterprise Architecture -
The Pennsylvania State University World Campus
University Park, PA05.2016
M.S. Information Management, Strategic Portfolio Management concentration -
Stevens Institute of Technology
Hoboken, NJ05.2005
B.S. Marketing, Advertising concentration -
The Pennsylvania State University
University Park, PA05.1998
Skills
- Customer Service
- Client Relationship Building
- Sales Leadership
- CRM Software
- Coaching and Mentoring
- Relationship Building
- Industry Best Practices
Certification
- Certified Salesforce Administrator
- Certified Salesforce Advanced Administrator
- Certified Sales Cloud Consultant
- Certified Salesforce Developer
- Certified Six Sigma Green Belt
- Certified Service Cloud Consultant
- Certified Data Cloud Consultant
- 25-Ton Master Captain's License
Timeline
Senior Director, Healthcare & Life Sciences Architecture Practice
Salesforce
02.2022 - 11.2023
Senior Director, Service Cloud Specialist
Salesforce
11.2020 - 01.2021
Director, Solutions Engineering
Salesforce
02.2017 - 11.2020
Certified Master Enterprise Architect
Salesforce
02.2014 - 01.2017
Principal Solutions Engineer
Salesforce
05.2013 - 02.2014
Vice President, Customer Success Data Cloud
Salesforce
06.2012 - Current
Lead Sales Engineer
Salesforce
06.2012 - 04.2013
Director of Sales & Marketing Systems
L'Oréal USA
05.2007 - 06.2012
Information Technology Manager, Quality & Compliance Systems
Johnson & Johnson
01.2005 - 12.2007
Operations Manager, Consumer Information Center
Johnson & Johnson
01.2002 - 12.2005
Information Technology Project Lead, Marketing Applications
Johnson & Johnson
01.2001 - 12.2002
Manager, SAP Center of Excellence
Johnson & Johnson
08.1999 - 06.2007
Information Technology Analyst
Johnson & Johnson
08.1999 - 12.2000
Graduate Certificate in Enterprise Architecture -
The Pennsylvania State University World Campus
M.S. Information Management, Strategic Portfolio Management concentration -
Stevens Institute of Technology
B.S. Marketing, Advertising concentration -
The Pennsylvania State University
- Certified Salesforce Administrator
- Certified Salesforce Advanced Administrator
- Certified Sales Cloud Consultant
- Certified Salesforce Developer
- Certified Six Sigma Green Belt
- Certified Service Cloud Consultant
- Certified Data Cloud Consultant
- 25-Ton Master Captain's License
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