Scott J. Bonkowski
Green Bay,USA
Summary
Customer Service Systems Specialist at Bay Valley Foods with strong expertise in SAP and data analysis. Demonstrated success in resolving pricing discrepancies and improving customer satisfaction through effective communication and problem-solving. Skilled in streamlining processes to enhance team efficiency, ensuring timely and accurate billing while fostering robust client relationships.
Overview
25
25
years of professional experience
Work History
Customer Service Systems Specialist
BAY VALLEY FOODS
Green Bay, WI
09.2018 - Current
- Maintain customer pricing files in SAP to ensure correct billing and liberate finance managers and sales personnel from administrative work to focus on their main job functions
- Prepare various reports surrounding customer metrics using SAP, Excel and various other systems
- Prepare pricing files and documents for internal presentation to finance and commercial teams
- Collaborate with finance and sales teams to ensure pricing discrepancies are resolved in a timely, correct manner
Customer Service Account Manager
BAY VALLEY FOODS
Green Bay, WI
04.2016 - 09.2018
- Engage with customers regarding order entry, pricing, logistics and transportation
- Prepare various reports surrounding customer metrics
- Operate as the lead point of contact for all customer specific matters
Dedicated Billing Specialist
HUMANA
Green Bay, WI
09.2014 - 01.2016
- Managed escalated billing issues with commercial billing invoices
- Resolved billing issues regarding overdue balances, under/overpayments, and other billing inquiries
- Conducted root cause analysis to resolve complex billing inquiries
Billing & Enrollment Specialist
HUMANA
Green Bay, WI
08.2011 - 09.2014
- Processed member terminations, additions and other requests for small group benefits administrators, brokers, and agents
- Resolved billing issues regarding overdue balances, under/overpayments, and other billing inquiries
- Educated customers, providers, and employers about Humana products and services
Property Damage Claims Adjuster II
AMERIPRISE AUTO & HOME INSURANCE
Green Bay, WI
01.2007 - 11.2010
- Conducted interviews and obtained information from parties involved in motor vehicle accidents
- Obtained and reviewed police reports to aid in determining liability
- Issued payments for vehicle damages to involved parties
- Assessed accident liability based on state and federal statutes and rules of the road
- Provided general customer service to involved policyholders and third-party claimants
Consignee & Shipping Representative
SCHNEIDER NATIONAL TRUCKING INC.
Green Bay, WI
06.2000 - 11.2006
- Booked and solicited freight via telephone, electronic data interchange, fax, and internet transmissions
- Entered freight data and customer information into computer system
- Tracked freight loads to ensure proper/timely delivery
- Effectively communicated with customers, drivers, and dispatchers to maintain positive relationships
Education
Bachelor of Arts - Business Administration, Sociology
University of Wisconsin-Green Bay
Green Bay, WI12.2001
Skills
- Microsoft Office Suite
- Data analysis
- Enterprise resource planning
- Social media management
- Customer relationship management
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Data analytics
References
References available upon request.
Timeline
Customer Service Systems Specialist
BAY VALLEY FOODS
09.2018 - Current
Customer Service Account Manager
BAY VALLEY FOODS
04.2016 - 09.2018
Dedicated Billing Specialist
HUMANA
09.2014 - 01.2016
Billing & Enrollment Specialist
HUMANA
08.2011 - 09.2014
Property Damage Claims Adjuster II
AMERIPRISE AUTO & HOME INSURANCE
01.2007 - 11.2010
Consignee & Shipping Representative
SCHNEIDER NATIONAL TRUCKING INC.
06.2000 - 11.2006
Bachelor of Arts - Business Administration, Sociology
University of Wisconsin-Green Bay
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