Scott Jenkins
Customer Service/ Patient Care
Winfield,KS- 67156
Summary
PROFESSIONAL SUMMARY Customer centric, analytical, and reliable professional, offering strong management skills and expertise in maintaining productive work environments for both customers and personnel. Interested in pursuing a position with expansive organization to effectively utilize skills, knowledge, educational background, and training. Skilled in managing overall aspects of banking operations, combined with innate ability to motivate and foster teamwork, as well as in initiating procedures for continuous improvement in business operations and service. Adept at identifying customer needs, developing solutions, and in achieving results out of diverse challenges and conflicting service requirements. Core competencies include: OUTSTANDING CUSTOMER SERVICE EXCELLENT OPERATIONS MANAGEMENT COMMUNICATION TIME MANAGEMENT WORKFLOW IMPROVEMENT
Overview
36
36
years of professional experience
Work History
Security Officer
Southwestern College
03.2021 - Current
Patient Care Technician
Davita Renal Center
11.2022 - 05.2024
Unloader
UPS, Winfield Correctional Facility
08.2021 - 09.2021
Breakfast Manager
Marriott Hotel
07.2021 - 08.2021
Ramp Agent
Menzies Aviation United Airlines
05.2021 - 06.2021
Master Sergeant CSI
NCIC Certified
07.2018 - 02.2021
- This is first-line supervisory corrections work
- Incumbents in this class supervise lower level officers at a minimum security correctional facility
- Work involves ensuring safety and security of staff, offenders, and the public
- Duties are diversified and include working effectively and efficiently to accomplish tasks involving all aspects of offenders’ incarceration.
Corrections Officer- COII / Field Training Officer
Winfield Correctional Facility
04.2016 - 07.2018
- The Living Unit Officer in Charge is responsible for the effective supervision and management of an assigned Living Unit with primary consideration being the security of the unit and accountability and safety of inmates and staff
- The Living Unit OIC is the lead officer and first responder in the unit and is responsible for maintaining accurate counts, ensuring effective inmate supervision, security posture, safety, sanitation and appropriate emergency response within the assigned unit
- The Living Unit OIC maintains a direct line of communication with inmates and Living Unit Officers and provides professional guidance and assistance and identifies and resolves issues and problems
- The Living Unit OIC keeps the Living Unit
- Supervisor and Unit Team staff apprised of significant issues regarding inmate behavior, staff performance, security posture and atmosphere, maintenance needs and any other information related to maintaining a safe and secure environment.
Corrections Officer
COI
08.2014 - 04.2016
- Supervises and maintains discipline and control of inmates at all times
- Performs searches of inmates, persons, and physical areas in order to prevent and control contraband
- Observes and monitors inmates, activities, and interactions while enforcing policies, rules and regulations
- Follows established security procedures in controlling visitor, staff, inmate and vehicular traffic to prevent the admittance or exit of unauthorized persons and the introduction of contraband; and takes and reports periodic counts of inmates
- Responds to emergency situations in accordance with appropriate contingency plans
- Subject to regular rotation of post and/or shift assignment within the facility
- Qualify weapons training under KDOC guidelines during initial training.
Surveillance Agent
11.2013 - 07.2014
KANSAS STAR CASINO
01.2013 - 01.2014
Cage Supervisor
02.2013 - 10.2013
- Safeguard Assets
- Prepare Currency Transaction Reports and Logs
- Verify Main Bank Accountability at the end of each shift
- Direct Supervision of all Cage and Main Bank Cashiers
- Reconciles Tickets Kiosk Machines
- Fills Tickets Kiosk Machines
- Position holds a Level II License with the Kansas Racing and Gaming Commission
- Access Count Room to verify Soft Count
Lead Cage Cashier
12.2012 - 02.2013
- Safeguard Assets
- Prepare Currency Transaction Reports and Logs
- Direct Supervisor to all Cage Cashiers
- Redeemed Jackpots
- Stand in for the Chip Bank
- Verify Cashiers Accountability at the end of each shift
01.2005 - 01.2009
- Assume full role and responsibility in conducting cold calls to non-bank businesses
- Successfully acquired Business Account- Includes overnight investment account to basic business checking accounts
- Demonstrated high level of customer service excellence to the Top Business Accounts with the Bank
- Spearheaded the creation and completion of Sales Reports
- Marketed Payroll Software; applied dynamic leadership skills in providing effectual training to customers regarding the product and service company offers
- Led and facilitated Remote Deposit Capture (RDC) Sales and training
- Effectively marketed Merchant Service Products/Credit and Debit Card Machines
- Served and functioned as Bank Officer and Personal Banker to Business Customers
Assistant Vice President of Business Development
METCALF BANK
01.1988 - 01.2009
Branch Manager
01.2002 - 01.2005
- Assumed full responsibility in managing the entire bank branch with two tenants; prepared and submitted monthly branch reports; opened accounts; and served on the marketing committee.
Assist Branch Manager
01.1996 - 01.2002
- Oversaw the hiring, evaluation, and scheduling of a staff of six, including the head teller and customer service representative
- Monitored and ensured accuracy in teller cash reports; generated new ATM accounts and
- ATM cards
- Ensured efficiency of personnel by providing training to new hires
- Developed operational plans and procedures to maintain the integrity in service
Head Teller Supervisor
01.1995 - 01.1996
- Oversaw and motivated a staff of five to six lobby and insider tellers
- Coordinated with security carriers to receive and process large sums of currency 3
- Streamlined daily reporting procedures for outstanding and incoming collections from third-party lenders by setting up a computerized format
- Guaranteed compliance with established rules and regulations to maintain coordination in daily banking transactions and workflow
Data Processing Manager
01.1992 - 01.1995
- Led the successful conversion of an in-house system to the use of NCR systems and a
- Lundy 1/4-inch tape drive back up
- Participated in in-house training and ongoing support to ensure the successful implementation
- Directed a staff of two in proof operations and in preparing general ledger entries
Customer Service Specialist
01.1990 - 01.1992
- Managed and cultivated relationships with customers
- Promptly attended to incoming telephone inquiries
- Ensured that customer-related issues were resolved in timely and efficient manner
- Reconciled bank cashier checks and money orders
- Assumed a broad range of duties and broadened knowledge in banking operations
Bank Teller
01.1988 - 01.1990
- Received checks and cash for deposit, verified amounts, and checked accuracy of deposit slips
- Examined checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents
- Enter customers' transactions into the computer to record transactions and issue computer-generated receipts
- Processed mortgage, loan, or public utility bill payments, verifying payment dates and amounts due
- Resolved problems or discrepancies concerning customers' accounts
Education
THE EDCOMM GROUP www.edcomm.com Bankers Academy www.bankersacaemy.com NCIC Certified -
2008
COURSEWORK -
MEDICAL ASSISTANT DIPLOMA, Concorde Career Institute
Kansas City, MO2001
PSYCHOLOGY, ENGLISH COMP 1 -
Johnson County Community College
Overland Park, KSJan 2011
BASIC BANKING (BASIC COURSE STUDIES -
Keiser University
Ft Lauderdale, FL1994
Certificate of Achievements -
Winfield High School
1987
Timeline
Patient Care Technician
Davita Renal Center
11.2022 - 05.2024
Unloader
UPS, Winfield Correctional Facility
08.2021 - 09.2021
Breakfast Manager
Marriott Hotel
07.2021 - 08.2021
Ramp Agent
Menzies Aviation United Airlines
05.2021 - 06.2021
Security Officer
Southwestern College
03.2021 - Current
Master Sergeant CSI
NCIC Certified
07.2018 - 02.2021
Corrections Officer- COII / Field Training Officer
Winfield Correctional Facility
04.2016 - 07.2018
Corrections Officer
COI
08.2014 - 04.2016
Surveillance Agent
11.2013 - 07.2014
Cage Supervisor
02.2013 - 10.2013
KANSAS STAR CASINO
01.2013 - 01.2014
Lead Cage Cashier
12.2012 - 02.2013
01.2005 - 01.2009
Branch Manager
01.2002 - 01.2005
Assist Branch Manager
01.1996 - 01.2002
Head Teller Supervisor
01.1995 - 01.1996
Data Processing Manager
01.1992 - 01.1995
Customer Service Specialist
01.1990 - 01.1992
Assistant Vice President of Business Development
METCALF BANK
01.1988 - 01.2009
Bank Teller
01.1988 - 01.1990
THE EDCOMM GROUP www.edcomm.com Bankers Academy www.bankersacaemy.com NCIC Certified -
COURSEWORK -
MEDICAL ASSISTANT DIPLOMA, Concorde Career Institute
PSYCHOLOGY, ENGLISH COMP 1 -
Johnson County Community College
BASIC BANKING (BASIC COURSE STUDIES -
Keiser University
Certificate of Achievements -
Winfield High School
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