Scott Johnson
Chatsworth
Summary
Experienced Parts Manager with over 10 years in inventory management, vendor relations, and customer service. Optimized processes and trained teams to enhance operational efficiency. Focused on improving customer satisfaction through effective communication and strong problem-solving skills.
Overview
20
20
years of professional experience
Work History
Parts Manager
Mt. Holly Motorsports
Vincentown
05.2016 - Current
- Oversee daily operations of the parts department and enhance sales through effective management.
- Manage inventory levels for parts and accessories.
- Oversee ordering and procurement of parts from multiple suppliers.
- Coordinate with service technicians to ensure timely parts availability.
- Implement efficient storage solutions to optimize parts organization.
- Train staff on inventory management systems and procedures.
- Assist customers with inquiries regarding product specifications and availability.
- Conduct regular audits to maintain accurate inventory records.
- Maintain inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Develop and maintain strong relationships with vendors to enhance supply chain efficiency.
- Prepare documents for parts orders, supplies, and equipment.
- Resolve customer inquiries related to part availability or quality issues.
- Provide technical advice on the selection of replacement parts.
- Ensure accuracy in order processing and invoicing procedures.
- Establish individual parts inventory levels to balance stock for maximum inventory turns.
- Collaborate with other departments to ensure timely deliveries.
- Inspect returned parts for damage before restocking shelves.
- Reduce process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
- Create reports to track inventory usage and performance metrics.
- Streamline ordering processes to increase efficiency in procurement and inventory management.
- Analyze pricing trends to optimize cost savings.
- Develop and implement parts department policies and procedures to improve efficiency.
- Ensure compliance with industry regulations and standards in parts management operations.
- Manage procurement processes, negotiating with suppliers to secure best prices.
- Collaborate with the sales team to support marketing and promotional activities.
- Analyze parts performance data to identify trends and make informed purchasing decisions.
Parts Associate
Mt. Holly Motorsports
Vincentown
03.2006 - 05.2016
- Assist customers in locating parts and offered tailored recommendations to meet their needs.
- Answer customer inquiries and resolve issues to effectively finalize parts sales at counter and via telephone.
- Process customer orders to ensure timely delivery of requested items.
- Operate point of sales and parts lookup systems to streamline transactions.
- Utilize computer systems to effectively track orders, shipments, and inventory data.
- Maintain organized storage areas for efficient access to parts and tools.
- Inspect incoming merchandise for damage before stocking shelves.
- Build strong relationships with vendors and suppliers to improve collaboration and support inventory needs.
Education
High School Diploma -
Seneca High School
Tabernacle, NJ06-2008
Skills
- Parts procurement
- Supplier negotiation
- Inventory management
- Order processing
- Technical advising
- Quality control
- Process improvement
- Invoice processing
- Customer relationship management
- Customer service
- Warehouse logistics
- Stock management
- Inventory restocking
- Ordering parts
- Stock control
- Parts documentation
- Vendor management
- Vendor relations
- Supply chain coordination
- Parts analysis
- Technical specifications
- POS systems operations
- Problem resolution
- Effective communication
- Staff training
- Reviewing deliveries
- Customer satisfaction
- Product promotion
- Decision-making
Timeline
Parts Manager
Mt. Holly Motorsports
05.2016 - Current
Parts Associate
Mt. Holly Motorsports
03.2006 - 05.2016
High School Diploma -
Seneca High School