Scott Jordan
Windham,ME
Summary
Meticulous Telecommunications Specialist applying 15 years of professional skills in support of corporate telecommunications infrastructure. Knowledge of both copper and fiber optic networks. Extensive experience working with voice and data systems and hardware. Gifted in both technical troubleshooting and customer service to deliver exceptional user support.
Overview
15
15
years of professional experience
Work History
Level 2 Support Engineer
GWI
Biddeford, ME
08.2020 - Current
- Served as primary point of contact for support relating to owned solutions, products and hardware.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data and VoIP services delivered over both copper and fiber optic lines
- Analyzed, troubleshot and enhanced network performance to drive efficiency.
- Collaborated with engineering to report issues, manage project deliverables and provide status reports.
- Configured hardware devices for deployment to end user premises.
Level 1 Support Engineer
GWI
Biddeford, ME
07.2019 - 08.2020
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Responded to support requests from end users and patiently walked individuals through troubleshooting tasks.
- Assessed system hardware and suggested modifications to reduce lag time and improve overall speed.
- Broke down and evaluated user problems, using personal expertise and probing questions.
- Worked closely with network administrators and server engineers to deliver quality service.
Technical Support Specialist
GWI
Biddeford, ME
04.2019 - 07.2019
- Resolved diverse range of technical issues across multiple systems, applications and delivery mediums for customers and end-users
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Recorded and maintained relevant notes for each client and work order.
Service Technician
Spectrum
SOUTH PORTLAND, ME
03.2018 - 03.2019
- Evaluated systems according to predetermined checklist and noted issues.
- Installed new equipment and explained operation to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Efficiently troubleshot and repaired coaxial and phone equipment to cut company costs and maximize productivity.
- Explained diagnostic findings to customers and outlined repair or service options.
Sales Representative
Friend & Friend
Ellsworth, ME
05.2017 - 10.2017
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Demonstrated vehicles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts.
- Completed registration paperwork and sales documentation.
Repair Technician
Fairpoint Communications Inc
ELLSWORTH, ME
10.2013 - 09.2016
- Troubleshoot, diagnose and repair copper plant
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
- Maintained inventory of repair supplies and ordered parts.
- Installed and configured new devices and system components.
Provisioning Specialist
Fairpoint Communications Inc
Portland, ME
09.2008 - 10.2013
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided primary support to wholesale carriers ordering high capacity circuits.
- Offered advice and assistance on wholesale orders to ensure correct product codes were used.
- Managed multiple carriers simultaneously using organizational and analytical skills.
Education
Level 1 PGA Professional - Golf Course Management
Business School I
Costa Mesa, CA1998
High School Diploma -
Windham High School
Windham, ME1992
Skills
- Network Design and Hardware
- Network Maintenance, Troubleshooting and Repair
- Hardware installation and configuration
- Quality of service and data routing
- Bandwidth Evaluations
- Experience with SolarWinds and Calix
- Attention to Detail
- Adaptability and Flexibility
- Time Management
- Attention to Detail
- Adaptability and Flexibility
- Time Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Level 2 Support Engineer
GWI
08.2020 - Current
Level 1 Support Engineer
GWI
07.2019 - 08.2020
Technical Support Specialist
GWI
04.2019 - 07.2019
Service Technician
Spectrum
03.2018 - 03.2019
Sales Representative
Friend & Friend
05.2017 - 10.2017
Repair Technician
Fairpoint Communications Inc
10.2013 - 09.2016
Provisioning Specialist
Fairpoint Communications Inc
09.2008 - 10.2013
Level 1 PGA Professional - Golf Course Management
Business School I
High School Diploma -
Windham High School
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