Scott Jordan

• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Visited customers and customer sites to evaluate and resolve safety issues and seek service alternatives.
• Oversaw staff and maintained efficiency in fast-paced environment.
• Scheduled, attended and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity.
• Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Visited customers and customer sites to evaluate and resolve safety issues.
• Oversaw driver and laborer time and attendance to minimize overtime and ascertain drivers did not exceed limits established by regulatory agencies.
• Led improvement initiatives to advance operational efficiencies and increase revenue.
• Reviewed established business practices and improved processes to reduce expenses.
• Conducted driver ride-alongs and observations to evaluate and improve driver performance.
• Monitored daily operations and routes to resolve issues and drive operational effectiveness.
• Reduced worker accidents by implementing improved safety standards and monitoring procedures.
• Worked with functional groups to resolve employee relations and labor relations issues.
• Managed end-of-day check-in process to capture and communicate key service, safety and equipment issues.
• Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
• Created and enforced detailed organization processes to increase quality and service standards
• Reduced worker accidents by implementing improved safety standards and monitoring procedures
• Managed end-of-day check-in process to capture and communicate key service, safety and equipment issues
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding
• Led improvement initiatives to advance operational efficiencies and increase revenue
• Enhanced customer satisfaction by resolving service issues promptly and professionally.
• Leveraged systems, equipment and process redesign to drive continuous improvement.
• Coordinated efforts during inclement weather events or unexpected delays to maintain timeliness of deliveries while prioritizing safety concerns for staff members involved in these situations.
• Streamlined operations by implementing new technologies for tracking vehicles, inventory, and delivery status.
• Continuously monitored industry trends to inform adjustments in route strategies or operational improvements as needed.
• Assisted in the recruitment and hiring of new route managers and drivers, improving overall team capabilities.
• Maintained accurate records of all routes, deliveries, vehicle inspections, and employee hours for regulatory compliance purposes.
• Organized training sessions to enhance employee skills in customer service, time management, and efficient driving techniques.
• Developed contingency plans to address unforeseen challenges such as traffic congestion or equipment breakdowns without compromising service levels provided to customers.
• Managed budgets, ensuring that resources were allocated effectively to achieve optimal efficiency and productivity within the route management team.
• Improved route efficiency by analyzing and optimizing daily delivery schedules.
• Oversaw fleet maintenance programs to ensure timely repairs were performed while minimizing downtime for vehicles in operation.
• Developed strong relationships with clients, ensuring consistent communication and timely deliveries.
• Collaborated with sales teams to identify opportunities for business growth within existing customer base or potential new clients.
• Conducted regular performance evaluations of drivers to provide constructive feedback and identify areas for improvement.
• Increased on-time delivery rates by coordinating closely with drivers and dispatchers.
• Reduced fuel costs through strategic route planning and vehicle maintenance.
• Negotiated contracts with vendors for equipment leasing or purchasing at competitive prices while maintaining quality standards.
• Implemented safety protocols for employees, reducing workplace accidents and promoting a safe working environment.
• Managed a team of drivers, providing training and support to ensure high performance standards were met.
• Developed and maintained knowledgeable and productive team of employees.
• Integrated warehouse operations with existing and new business processes.
• Organized records of vehicles, schedules and completed orders.
• Created and enforced detailed organization processes to increase quality and service standards.
• Maximized profits through thorough financial analysis, identifying areas for cost savings without compromising service quality or employee satisfaction.
• Enhanced customer satisfaction through focused staff training and regular performance evaluations.
• Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.
• Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
• Enforced compliance with local, state and federal regulations and company standards.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Managed day to day Operations of residential and commercial waste collection for Circleville and Columbus areas.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Analyzed and reported on key performance metrics to senior management.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Facilitated smooth collaboration between departments through clear communication channels.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Developed and implemented strategies to maximize customer satisfaction.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
• Increased profit by streamlining operations.
• Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
• Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
• Implemented quality control systems to boost overall product consistency and reliability.
• Reduced turnaround time for project completion through effective resource allocation and team management.
• Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Implemented sustainability initiatives, reducing environmental impact.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Reported issues to higher management with great detail.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Reduced operational risks while organizing data to forecast performance trends.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Raised property accuracy and accountability by creating new automated tracking method.
• Interacted well with customers to build connections and nurture relationships.