Scott Jorgenson
Arlington,Texas
Summary
Skilled Network Field Engineer with background in network design, configuration and troubleshooting. Strong understanding of various networking systems including LAN, WAN and wireless networks. Demonstrated ability to quickly diagnose and resolve complex issues while maintaining high-levels of customer satisfaction. Success attributed to analytical skills, technical knowledge, team collaboration and commitment to ongoing professional development.
Overview
18
18
years of professional experience
Work History
Network Field Engineer
Neteo High Speed Internet
Morrison, CO
07.2024 - Current
- Configured, maintained and monitored network equipment such as routers, switches and firewalls.
- Conducted troubleshooting on LAN and WAN networks to identify and resolve issues.
- Installed, configured and tested new hardware components including servers, storage systems, printers and scanners.
- Deployed wireless access points for secure remote connectivity.
- Implemented security protocols to protect the network from unauthorized access.
- Created detailed network diagrams using Visio or other software packages.
- Assisted in developing technical documentation related to network infrastructure changes.
- Managed user accounts in Active Directory environment.
- Provided technical guidance to junior staff members regarding networking concepts and best practices.
- Performed regular system maintenance tasks such as patching, firmware upgrades and performance optimization.
- Monitored system logs for potential threats or anomalies that require further investigation.
- Resolved customer complaints related to LAN and WAN connectivity issues.
- Evaluated existing processes and procedures to suggest improvements in efficiency or reliability of services provided by the IT team.
- Designed solutions for complex networking problems based on industry standards and best practices.
- Analyzed traffic patterns across various networks for capacity planning purposes.
- Collaborated with vendors to ensure timely delivery of hardware components required for installation projects.
- Coordinated with internal teams during rollouts of new products or services.
- Maintained inventory records of all networking equipment deployed at client sites.
- Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
- Monitored system performance to promote network speed, availability and reliability.
- Replaced faulty or damaged network hardware components to improve performance.
- Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities.
- Implemented, tested, validated and maintained networking services according to solution designs.
- Performed preventive maintenance of networking hardware and related software.
- Collaborated with other IT professionals to identify system needs and implement comprehensive solutions.
- Employed firewalls and VPNs to safeguard network security.
- Evaluated new technology and network products for potential benefits to the organization.
- Managed wireless networking setups, including access points placement and security configurations, to ensure robust mobile connectivity.
- Managed IP addressing and subnetting, ensuring efficient network operation and connectivity.
- Provided technical support and guidance to users and junior network engineers, enhancing team knowledge and efficiency.
- Collaborated with cross-functional teams to support network infrastructure for critical projects and initiatives.
- Developed and maintained comprehensive documentation of network configurations, setups, and procedures for future reference.
- Designed, implemented, and maintained local area networks (LANs) and wide area networks (WANs) across multiple locations.
- Optimized network performance through ongoing tuning, hardware upgrades, and bandwidth optimization techniques.
- Monitored network usage and capacity to forecast future requirements and plan for expansions.
- Troubleshot complex network issues, reducing downtime and improving user satisfaction.
- Utilized network management tools for monitoring, configuration management, and issue resolution.
- Conducted scheduled maintenance during non-peak hours for uninterrupted service.
- Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.
- Reviewed system logs to determine usage levels, bandwidth, performance and system security to target inefficiencies and implement appropriate solutions.
- Met with departmental managers to discuss project status and determine action plans.
- Tracked network and telephony devices for performance and load threshold metering.
- Addressed emergent issues and technical problems by assisting project planning staff with developing action plans and appropriate solutions.
Electrician
Peace services
Dallas, Texas
01.2007 - 06.2015
- Performed electrical installations, maintenance and repairs of electrical systems, wiring, fixtures and components.
- Contributed to various projects, providing value to department, company and client base.
- Traced and diagnosed electrical malfunctions using hand tools and test equipment.
- Installed conduit for new wiring systems in commercial buildings.
- Inspected electrical equipment and systems to identify hazards, defects and the need for adjustment or repair.
- Repaired or replaced worn or defective parts using hand tools and power tools.
- Connected wires to circuit breakers, junction boxes and components in residential and commercial properties.
- Trained workers to install, maintain and repair electrical equipment and fixtures.
- Maintained current electrician's license or identification card to meet governmental regulations.
- Constructed control panels from blueprints or schematic drawings.
- Ensured that all work was completed in accordance with applicable codes.
- Identified problems with electrical systems by observing operation, listening for problems and using test equipment such as multi-meters.
- Resolved safety issues related to faulty wiring installation practices in a timely manner.
- Worked on high voltage switchgear projects involving transformer hookups and terminations up to 15kv level.
- Responded quickly to emergency calls regarding electrical malfunctions.
- Diagnosed malfunctioning systems using schematics diagrams and test instruments such as digital multimeters.
- Installed conduit, wire and motor controls.
- Connected wires to circuit breakers and transformers.
Building Controls Technician
Peace Services
Dallas, Texas
01.2007 - 06.2015
- Performed preventive maintenance on all control systems.
- Installed new control systems as needed.
- Calibrated sensors used in the control systems to ensure proper operation of the system.
- Assisted with commissioning activities at customer sites including start-up, testing and validation of equipment.
- Trained personnel on the use of the controls systems and associated components.
- Investigated root causes of failures in order to prevent future occurrences.
- Performed scheduled installation and replacement of control systems and equipment.
- Dismantled, troubleshot, repaired and reassembled systems and components to maintain functionality.
- Installed, calibrated, tested, configured and maintained HVAC instrumentation and process control systems.
- Programmed, troubleshot, and configured lighting controls systems accurately for projects.
- Conducted tests on electrical systems and equipment and reported results.
- Designed, controlled and installed electrical systems and products.
- Trained and guided new employees according to company standards and procedures.
- Performed equipment and product maintenance and inspected systems to locate potential malfunctions.
Education
Associate of Science - Electrical, Electronics And Communications Engineering
Dallas County Community College
Dallas, TX12-2005
Skills
- Technical training
- Wide-area Networks
- Network configuration
- Wireless Networking
- Network installation
- Network Troubleshooting
- Network documentation
- Load Balancing
- Infrastructure planning and design
- Performance Improvement
- Technical Troubleshooting
- Wireless networking support
- Project Management
- Technical Support
- Equipment Configuration
- IP Services
- Circuit management
- Enterprise WiFi management
- Connectivity troubleshooting
- Network system design
- Remote work support
- Network optimization
- Organized and detail-oriented
- Mobile Device Management
Timeline
Network Field Engineer
Neteo High Speed Internet
07.2024 - Current
Electrician
Peace services
01.2007 - 06.2015
Building Controls Technician
Peace Services
01.2007 - 06.2015
Associate of Science - Electrical, Electronics And Communications Engineering
Dallas County Community College
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