Robert Kalnasy

• Handled inbound calls from residents, email and live chat support.
• AI support via chat bot.
• Conducted collection calls to negotiate resident repayment plans.
• Reconciled customer accounts to resolve any issues and disputes.
• Filed and scheduled eviction proceedings.
• Interacted with different departments to resolve disputes and maintenance issues.
• Property management.
• Skip tracing: conducted thorough investigations and located individuals/collateral who have skipped out on financial obligations by locating property deeds, public records, social media etc.
• Drafted and reviewed eviction notices, court filings, and other legal documents required for the eviction process.

• Handled inbound calls from residents and owners, email and live support.
• Conducted collection calls to negotiate resident repayment plans.
• Reconciled customer accounts to resolve any issues and disputes.
• Reconciled owner accounts to resolve any issues and disputes.
• Filed and scheduled eviction proceedings.
• Interacted with different departments to resolve disputes and maintenance issues.
• Property management.
• Drafted and reviewed eviction notices, court filings, and other legal documents required for the eviction process.

• Rent collections.

•Negotiated Renewal processes.

•Investigated and resolved resident complaints.
•Developed and managed relationships with owners, residents, vendors and other stakeholders, leading to improved customer satisfaction.
•Organized and supervised contractors and vendors to ensure that all required work was completed in a safe and efficient manner.
•Managed a portfolio of residential properties, providing a safe, secure and comfortable living enviroment.
•Conducted regular inspections of all properties.
•Created comprehensive budgets to accurately represent all turn over costs to make properties rent ready.

•Communication with residents, owners and vendors to coordinate required repairs.
•Created and submitted repair service requests.
•Provided over the phone troubleshooting.
•Provided detailed logs of all phone, email and software correspondence.

•Created weekly schedules based on financial projections.
•Customer Service.
•Submitted weekly payroll.