Scott Keith
Deerfield Beach,FL
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
12
12
years of professional experience
Work History
Drum Instructor
Boca Beats Drum Academy
Boca Raton, FL
01.2021 - Current
- Established a positive learning environment by building strong relationships with students and maintaining open lines of communication with parents.
- Inspired a passion for music within students through interactive demonstrations, hands-on activities, and discussions about rhythm theory.
- Enhanced student performance by implementing personalized drumming lessons tailored to individual needs and goals.
- Retained high levels of customer satisfaction through open communication channels with parents regarding progress updates, concerns or special requests about lesson content.
Warehouse Manager
Game Tables For Less
Coconut Creek, FL
02.2017 - 06.2020
- Managed daily shipping and receiving operations, ensuring accuracy and timeliness in all transactions.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Monitored inventory levels closely, ensuring stock was replenished in a timely manner to prevent shortages or delays in fulfilling customer orders.
- Ensured timely order fulfillment by coordinating with team members to prioritize tasks efficiently.
Customer Support Specialist and Marketing
Prime Education
Tamarac, FL
08.2014 - 01.2017
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of outbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Customer Service Representative
Woodsmiths
Pompano Beach, FL
11.2012 - 10.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate of Arts - Music Performance
The University of The Arts
Philadelphia, PASkills
- Complaint Handling
- Customer Relationship Management
- Call center experience
- Sales Support
- Customer service excellence
Timeline
Drum Instructor
Boca Beats Drum Academy
01.2021 - Current
Warehouse Manager
Game Tables For Less
02.2017 - 06.2020
Customer Support Specialist and Marketing
Prime Education
08.2014 - 01.2017
Customer Service Representative
Woodsmiths
11.2012 - 10.2016
Associate of Arts - Music Performance
The University of The Arts