SCOTT KELLY
Arcadia,CA
Summary
Experienced Operations professional with demonstrated experience in data management and analysis, recognized by peers for communication and collaboration skills and ability to disseminate information to multiple audiences. Comprehensive knowledge of diverse music genres acquired through years of active listening, live performance and formal education including music theory and music history, complemented by proficiency in playing multiple instruments. Experience in customer service, business operations, and data management using various software applications.
Overview
23
23
years of professional experience
Work History
OPERATIONS COORDINATOR
KAISER PERMANENTE
02.2002 - 01.2024
- Analyzed operations related to prompt compensation payments to brokers selling Kaiser Permanente health insurance
- Processed compensation remittance to broker clients for services rendered using various data management applications
- Established effective communication channels between departments across California and Hawaii regions to ensure accurate and timely compensation payments to brokers contracted to sell Kaiser Permanente health insurance
- Enhanced internal and external customer satisfaction by resolving issues in a timely manner and providing exceptional support
- Provided direction and guidance to internal teams to achieve targets
- Streamlined operations by implementing efficient processes and procedures using multiple systems designed for cross-regional compensation remittance.
Office Administrative Assistant
GOLDENFEATHER REALTY
08.2000 - 09.2001
- Streamlined office processes by implementing efficient filing and organizational systems.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Optimized workflow efficiency by researching and implementing appropriate software tools for various administrative tasks.
Education
Associate of Arts (AA) - Music/Liberal Arts and General Studies
Saddleback College
Mission Viejo, CAField Study/Music Performance
California State University - Los Angeles
Los Angeles, CASkills
- Data Management
- Interpersonal Communication
- Thorough Appreciation of Musical Genres
- In-depth Knowledge of Music Theory
- Musical Notation Reading
- Multi-Instrumentalist
- Live Performance Background
- Bass Guitar Proficiency
- Music History Knowledge
- Comprehensive Knowledge of Harmony
- Proficient in MS Office
- Proficient in Google Docs
Additional Information
Multiple years experience in live performance; bass guitar and trumpet.
Recognized by music peers for ability to learn songs quickly and accurately.
Timeline
OPERATIONS COORDINATOR
KAISER PERMANENTE
02.2002 - 01.2024
Office Administrative Assistant
GOLDENFEATHER REALTY
08.2000 - 09.2001
Associate of Arts (AA) - Music/Liberal Arts and General Studies
Saddleback College
Field Study/Music Performance
California State University - Los Angeles
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