Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Accomplishments
Timeline
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Scott Kendall

Scott Kendall

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Infrastructure Engineer III

JPMorgan Chase
01.2022 - Current
  • Led JAMF Cloud infrastructure management
  • Managed MDM enrollment for 6000+ macOS systems
  • Deployed 600+ applications for developers and production
  • Collaborated with JAMF & Apple for product enhancement
  • Addressed network security vulnerabilities and implemented DLP & Virus software
  • Established workstation policy controls via MDM remote enrollment.

IT Support Specialist

JPMorgan Chase
08.2013 - 12.2022
  • Global IT support expert for multiple Chase banking divisions, specializing in MacOS and Windows systems
  • Closed an average of 25 support tickets daily
  • Led cross-functional meetings to resolve support issues, developed user-friendly documentation
  • Skilled in VDI technologies, enhancing connectivity and performance for MacOS and Windows
  • Collaborated with Tier III engineering and IT Risk to troubleshoot software and security issues.

Infrastructure Support Specialist II

Ohio Department of Education
11.2003 - 08.2013
  • Enhanced FCR rate by 50% with advanced technical skills and tool optimization
  • Led 500+ laptop deployment Enterprise-wide in 30 days
  • Improved MacOS workstation efficiency via remote control, reducing response time
  • Streamlined MacOS server and workstation setup with detailed documentation
  • Supported IT staff in resolving Windows and MacOS technical issues
  • Conducted Macintosh and Windows troubleshooting training for users and support team
  • Developed customized workstation images for efficient setup
  • Oversaw mobile device rollout, security enhancements, and connectivity protocols.

Education

BS in Electrical Engineering Technology -

DeVry Institute of Technology
09.1987

Skills

  • Operating Systems: MacOS, Windows, Linux
  • Networking: Ubiquity Networks, TCP/IP, Firewalls
  • Synology Routers / Storage Devices
  • IT Management: JAMF Pro, Active Directory
  • Virtualization: VDI infrastructure
  • Technology Integration
  • Strategic Planning
  • Decision-making skills
  • Public speaking ability
  • Equipment knowledge
  • System Administration
  • Field Operations

Certification

  • Apple Certified Macintosh Technician
  • Microsoft Certified Professional in Excel

Hobbies and Interests

  • Reading SciFi Novels
  • Home Automation
  • Solutions Engineering
  • Network administration

Accomplishments

  • Transformed internal written applications GUI interface through using Apple Human Interface Guidelines..
  • Became Macintosh Submit Matter Expert (SME) leading a team of over 7 field-service techs

Timeline

Infrastructure Engineer III

JPMorgan Chase
01.2022 - Current

IT Support Specialist

JPMorgan Chase
08.2013 - 12.2022

Infrastructure Support Specialist II

Ohio Department of Education
11.2003 - 08.2013

BS in Electrical Engineering Technology -

DeVry Institute of Technology

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Scott Kendall