Summary
Overview
Work History
Education
Skills
Timeline
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SCOTT KENDIG

College Grove,TN

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.


Dedicated Collision professional with a history of meeting company goals utilizing consistent and organized practices.


Highly experienced business professional that excels in all phases of management as well as estimating, quality control, production management, process implementation and customer service.

Overview

41
41
years of professional experience

Work History

Collision Center Director

Rick Case Enterprises
06.2016 - Current
  • Recruited and developed solid team of professionals.
  • Promoted positive customer experience through day-to-day supervision and management of Collision Center facility.
  • Renewed relationships with DRP insurance companies that had left shop.
  • Achieved goal of approx. 60% of monthly repairs being provided by DRP relationships to ensure constant workflow.
  • Total monthly sales were $550,000 when rebuilding was started in June of 2016.
  • Total sales have trended upwards and were $1,439,501 for April 2023.
  • Experience includes estimating for insurance companies, customer pay door traffic. Internal and warranty repairs for other Rick Case dealerships in South Florida.
  • As former service manager and fixed ops director, I have extensive experience in working with all dealership departments to ensure total team environment and profitability.

Collision Center Director

Al Packer Of The Palm Beaches
04.2012 - 06.2016
  • Established new business with insurance companies and cultivated existing fleet accounts.
  • Performed and managed all phases of 2 collision centers to include estimating, dispatching, production management, quality control and all associated paperwork.
  • Responsible for building expansion to include new roof, offices and restrooms. Secured funding from vendors for majority of costs associated with renovations.
  • Increased sales 32% year over year, and secured insurance relationships with lower cycle time and higher CSI scores.

Collision Center Director, Fixed Operations

Mullinax Ford/ Maroone Ford Of Margate
05.1993 - 09.2011
  • Assisted in recruiting, hiring and training of team members.
  • Managed all phases of collision center from 1998 to 2011. Service dispatcher/production manager from 1993 to 1996 and Fixed Operations Director from 1996 to 2001.
  • Welcomed 200 service customer per day during late 1990's as 3rd largest Ford dealer in United States.
  • Increased collision sales from approx.$300,000 per month in 1998 to average of $800,000 per month during 2000's.
  • Experienced and efficient working with all personnel from hourly to upper management to create enjoyable working environment.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Assistant Service Manager

Autohaus Mercedes-Benz
06.1982 - 05.1993
  • Met with customers to discuss service needs and develop effective and practical solutions. Training in this area was effective way to learn customer component of service department experience.
  • Moved to back end of service department where I working in dispatch office. Became proficient at fairly dispatching to 43 service technicians with emphasis that vehicles got repaired quickly, properly and all techs. achieved their productivity goals.
  • Handled all paperwork phases from dispatch to booking which included Mercedes Benz warranty claims.
  • Was responsible for Roadside Assistance program.
  • Duties included coordinating repair and shop processes to work efficiently with parts department, shop foreman, service advisors and management team.

Education

Bachelor of Science - Management, Marketing, Business Administration

Wilkes University
Wilkes-barre, PA
08.1978

Skills

  • KPI Goals and Analysis
  • Blueprinting
  • Coaching and Training
  • Team Development
  • Vendor Relations
  • Maintaining Clean Work Areas
  • Process Development and Streamlining
  • Policy Development and Enforcement
  • P&L Administration
  • Hiring and Onboarding
  • Strategize Business Plans

Timeline

Collision Center Director

Rick Case Enterprises
06.2016 - Current

Collision Center Director

Al Packer Of The Palm Beaches
04.2012 - 06.2016

Collision Center Director, Fixed Operations

Mullinax Ford/ Maroone Ford Of Margate
05.1993 - 09.2011

Assistant Service Manager

Autohaus Mercedes-Benz
06.1982 - 05.1993

Bachelor of Science - Management, Marketing, Business Administration

Wilkes University

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