Scott Kiernicki
Midland,Michigan
Summary
Proactive and meticulous Operations Management Professional with 15+ years of experience in operations, emergency response, education, training, and material handling operations. Able to manage operations, lead teams, handle employee staffing, and monitor finances for enhanced operations. Adept at forming budgets, negotiating contracts, human resources assistance and utilizing great communication, leadership, and time management expertise to maximize productivity.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Operations Manager
Medical Communications Center
11.2021 - Current
- Establish KPI’s and daily productivity to meet organizational goals and standards
- Diagnose, design, and implement process improvement programs to maximize on-site response times and field productivity while minimizing costs
- Prepare, review, and compile statistical reports and operations data for both the dispatch center and operational managers to ensure compliance with performance measurements
- Diagnose, troubleshoot, and resolve a wide range of software, hardware, and network issues
- Oversee/develop internal prior authorization process for various insurance companies to schedule non-emergent transfers appropriately
- Collaborate between finance and executive leadership to develop financial plans to support company strategic initiative.
Operations Manager
Mobile Medical Response
02.2016 - Current
- Manage finances by analyzing profit and loss statements and developing strategies and budgets for enhanced profit margins and reduces costs
- Encouraged creative thinking, problem solving through empowerment to improve morale and teamwork
- Achieved high staff morale and retention through effective communication, prompt problem resolutions, proactive supervisory practices and facilitating a proactive work environment
- Skillfully developed departmental goals, objectives, standards of performance, policies, and procedures
- Confidently managed the overall operations of Emergency/Non-Emergency services including quality assurance, patient care, safety risk management, teammate satisfaction, and performance metrics.
Paramedic Supervisor
Mobile Medical Response
02.2010 - 01.2016
- Provided ALS treatment and transportation for both critical and non-critically ill patients in the pre-hospital and interfacility setting while acting as a liaison between field personnel, patients, and hospital staff
- Managed supply inventory and supply requisitions
- Established expectations and clear direction to meet goals and objective of the EMS system with assigned employees
- Received and interpreted daily logs, emails, telephone calls and in-person requests related to system operation’s needs, then evaluated, developed, and prioritized tasks for accomplishment during work shift.
Paramedic
St. Mary’s of Standish Emergency Room
02.2015 - 03.2016
- Performed routine medical technician duties in the emergency room.
Paramedic
Covenant Emergency Care Center
04.2010 - 01.2013
- Performed routine medical technician duties in the emergency room.
Paramedic
Mobile Medical Response
02.2009 - 01.2010
- Maintained a state of readiness and alertness for all assignments with updated knowledge about treatment protocols, responses requirements, and quality assurance procedures
- Transported patients to proper hospitals while reporting patient findings, treatments, and responses to receiving facilities
- Provided care according to clinical protocols and safety requirements for critically ill patients demonstrating good judgement, sound situational awareness.
EMT - B
Mobile Medical Response
04.2005 - 02.2009
- Provided Basic Life Support and Care to all patients who needed services rendered.
Machinist
J. M Kusch
06.2003 - 06.2006
- Manual Mill and Lathe operator
- Regulated Quality Control for government projects.
Education
Bachelor’s in business administration -
Northwood University
05.2022
Skills
- Legal Compliance
- Compliance Management
- Policy Writing
- Coaching
- Budget Management
- Government
- Strategic Planning
- Public-private Partnerships
- Project Management
- Personnel Management
- Nonprofit Organizations Operating Budgets
- Customer Relationship Management (CRM)
- Leadership Development Coaching
- Policy Development
- Operations Management
- Quality Assurance
- Quality Improvement
- Team Building
- Employee Training
- Develop Employee Training
Certification
- ACLS Instructor
- PHTLS (Pre-Hospital Life Support)
- PALS (Pediatric Advanced Life Skills)
- NIMS 100,200,300,400,700,800
- CPR
- Hazmat Operations and Awareness
- SCT Certified (Specialty Care Transport)
- EMT-P
- EMD (Emergency Medical Dispatch)
- Firefighter I & II
- FTO (Field Training Officer)
- EMD-Q (Emergency Medical Dispatch Quality Position)
- TEMS (Tactical Emergency Service Operator/Paramedic) Unit
Page
2
Job Seeker
True
Locations
Midland, MI, 989.329.5148, skiernicki@gmail.com
Committees And Board Appointments
- Saginaw Valley Medical Control Authority Communications Committee
- Emergency Medical Services Coordination Sub Committee for the State of Michigan
- Michigan Communications Directors Association
- Dispatch Call Review Committee
Prior Committees
- Child Death Review
- Medical Control Authority (Multiple Counties)
- Local Planning Team (LPT)
- 911 Board
- EMS Technical Advisory Committee
- Professional Standards and Review Committee
- Firefighters Association
- MAAS Member
Professional Development
- SafeTech Solutions Leadership Training Level 1-4
- Macnlow Associates
- Ambulance Service Managers (ASM) Training
- Fire Fighters Training Council Level I & II
Timeline
Operations Manager
Medical Communications Center
11.2021 - Current
Operations Manager
Mobile Medical Response
02.2016 - Current
Paramedic
St. Mary’s of Standish Emergency Room
02.2015 - 03.2016
Paramedic
Covenant Emergency Care Center
04.2010 - 01.2013
Paramedic Supervisor
Mobile Medical Response
02.2010 - 01.2016
Paramedic
Mobile Medical Response
02.2009 - 01.2010
EMT - B
Mobile Medical Response
04.2005 - 02.2009
Machinist
J. M Kusch
06.2003 - 06.2006
Bachelor’s in business administration -
Northwood University
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